Best SimpleTexting Alternative (And Other Choices to Consider)

Many businesses turn to SimpleTexting for its ease of use, but as they scale, they often realize its limitations. But it can be difficult to find a platform that covers every business’s growing needs.

Features like appointment scheduling, automation, and CRM integrations are either missing or require third-party tools.

If SMS is part of your business strategy to enhance communication with customers, you need a platform that goes beyond just basic texting.

If you’re a small startup or enterprise ready to scale up your marketing efforts, there’s a tool that can fit with the unique challenges your organization faces.

In this guide, we’ll discover what makes each SimpleTexting alternative stand out and help you decide which is the perfect match for your business’s specific needs and goals.

Key Features of SimpleTexting

SimpleTexting offers a variety of features to improve SMS marketing efforts and customer engagement.

This text messaging platform offers a comprehensive set of features with every plan. Regardless of the size of your plan, you have full access to all of SimpleTexting’s capabilities.

One of their standout services is the ability to create custom integrations tailored to your business’s unique needs. They also support your business with a 30-day money-back guarantee.

The number of keywords or contacts you can have is unlimited, and you can change your plan at any time to better suit your evolving needs.

The platform also includes a built-in AI message generator that saves significant time by automatically crafting messages. Their customer support team is available seven days a week, ready to assist you with any queries or issues to ensure your SMS campaigns run smoothly.

Common Limitations and Drawbacks of SimpleTexting

While SimpleTexting is a widely used SMS marketing tool, it might not suit every business. 

One of the main concerns is cost. As your business grows and you send more messages, the expenses can quickly increase, which makes it less economical for high-volume users.

If your business uses specific tools and SimpleTexting doesn’t support integration with these tools, you could encounter difficulties. This can lead to inefficiencies and additional manual work, which is not ideal for a growing business.

While SimpleTexting offers solid basic features, you may need more advanced capabilities. If your text marketing strategy requires detailed customer segmentation, automated drip campaigns, or in-depth analytics, you might find SimpleTexting’s offerings insufficient. 

Advanced functionalities are essential for creating personalized and effective marketing campaigns, and lacking these features can hinder your marketing efforts.

How Textellent Gives You More Than SimpleTexting

Textellent is an excellent alternative if you’re looking for features that are better than what SimpleTexting offers. It’s designed for businesses of all sizes and specializes in personalizing your SMS and MMS marketing strategies, offering rich “out of the box” capabilities.

This platform allows you to create and schedule a wide variety of triggered messages in advance. It helps keep your customers informed and engaged without needing to send each message manually. 

Send More Engaging MMS Messages

Not all SMS platforms allow you to send MMS messages with images or videos.

However, Textellent supports MMS and gives you access to a media library filled with pre-designed templates, stock images, and customizable text options.

You can showcase products, send before-and-after images, or use product images and promotions if you run a retail business. Adding images to your messages boosts engagement and makes your texts more compelling.

Use Keywords Without Losing Two-Way Communication

Many SMS platforms use a random or shared number. This can confuse customers, lower response rates, and make your business look less professional.

Textellent solves this by allowing customers to opt-in using a keyword while making sure your automated responses always come from your real phone number.

People can join or opt-in by simply texting a keyword to a designated number via a shared short code or a unique 10-digit phone number, while all responses can come from the businesses’ telephone numbers.

This keeps the conversation natural and makes it easier for customers to engage with your business.

Advanced Appointment Management

If your business depends on appointments, you know that a simple “reminder text” isn’t enough. You need a system that keeps customers engaged before and after their appointment.

SimpleTexting and scheduling platforms like Calendly don’t provide this same level of engagement.

With Textellent’s appointment management tools, you can send pre-appointment reminders and automated intake forms and then follow up immediately after an appointment with review requests.

It can also automate drip campaigns to encourage customers to book follow-ups or schedule recurring messages.

CRM Integrations

If you’re using HubSpot, Salesforce, or Zapier, you’ll appreciate Textellent’s deep CRM integrations that let you sync customer data automatically.

It can also trigger SMS campaigns based on customer actions and lets you track customer interactions across platforms.

But here’s the best part. Unlike many SMS platforms, integration isn’t required. If you don’t use a CRM, you can still use Textellent right away.

Powerful Tagging & Segmentation

If you want higher response rates, you can’t send the same message to everyone.

Textellent allows you to send hyper-targeted messages based on customer preferences, past purchases, and action-based triggers, such as estimates given or previous inquiries.

If a potential customer requests a quote but never follows up, you can automatically send them a personalized follow-up message to increase the chances of closing the sale.

Turn Leads into Paying Customers

Capturing leads is only the first step. You need a system that engages and qualifies them instantly.

Textellent’s automated SMS follow-ups ensure no lead gets overlooked while keeping your sales team focused on serious buyers.

With Textellent, you can collect pre-qualifying information to filter out unqualified leads and focus on those ready to convert. Once a prospect shows interest, they can self-book a consultation or meeting through Textellent’s scheduling app or a link to their own booking system.

You can also offer discounts, contest entries, or special deals in exchange for customer information, making it easy to grow your contact list. 

Since automated messages are opened and responded to faster than emails, this approach leads to more conversions and higher revenue.

Transparent Pricing

Another frustration with SimpleTexting is its hidden fees and unclear pricing structure. Some users have reported unexpected charges or issues with number changes.

If you need consistent and predictable billing, Textellent provides transparent pricing and customizable plans that grow with your messaging needs.

There are no surprise fees, and you can choose a plan that matches your needs without worrying about hidden costs. If you need additional SMS credits, you can purchase them in flexible tiers rather than being forced into large packages.

For tailored pricing that suits your Accounting and Tax services, try Textellent’s pricing calculator to get an estimate.

Compliance

Starting December 1, 2024, U.S. carriers began blocking business text messages from numbers that didn’t comply with 10DLC requirements.

Many users faced setbacks, with numerous registrations being rejected and receiving insufficient support to resolve the issues.

These disruptions affected messaging services and led to additional costs from fines or surcharges for non-compliance. Missed opportunities and downtime quickly resulted in financial losses.

Rather than leaving businesses to manage these challenges alone, Textellent worked with carriers to identify the root causes of registration issues and guided users through the resolution process, helping them stay compliant and avoid interruptions to their messaging.

Sign up now for a free trial, or request a demo consultation today!

Other SimpleTexting Alternatives to Consider

While Textellent is the best choice for businesses looking for a full-featured SMS marketing and customer engagement platform, we understand that different businesses have different needs.

We’ve also compiled a list of other SimpleTexting alternatives that may be worth considering.

ClickSend

ClickSend is a communication platform that supports various methods, such as SMS, MMS, Voice, Letters, Postcards, and Chat.

Image Source: clicksend.com

The platform integrates with popular business apps. Whether you use CRM systems or e-commerce platforms, ClickSend connects with them to provide a smooth experience.

Advantages

• Simple upload of team numbers and tracking of sent messages
• Easy setup process for a quick start
• No onboarding fees or monthly charges; pay per message sent
• Easy tracking of billing to manage costs

Drawbacks

• Lower rating compared to some competitors (4.1 out of 5 on Capterra)
• No scheduling or calendar app is available 
• Some reported issues with receiving texts from multiple contacts

Pricing

ClickSend’s pricing starts at $0.2363 per message for businesses that send fewer than 5,000 messages per month. The cost per message drops as your messaging volume increases.

Twilio

Twilio offers development tools to build the features you want to improve interactive communication and simplify customer interactions across various platforms.

Image Source: twilio.com

One key feature is its user verification API, which delivers one-time passcodes across multiple channels and verifies users silently. For tailored marketing across different channels, Twilio Engage provides a unified platform that integrates various data sources. 

The SendGrid Email API feature delivers large volumes of emails directly to recipients’ inboxes. This is essential for businesses that rely heavily on email communication.

Advantages

• Flexible pay-as-you-go model
• Advanced mass texting with scheduling and personalization
• Easy integration with existing systems
• Compatible with internal voice broadcasting platforms and VoIP tools
• Enables complex application development

Drawbacks

• Initial licensing fees and investment needed
• No support for users facing difficulties with 10DLC registration
• Requires specialized IT staff to develop the applications
• Long-term maintenance commitment is necessary

Pricing

Twilio offers a pay-as-you-go pricing model starting at $0.0079 per inbound and outbound message. Volume discounts and tailored options are available for businesses with extensive SMS messaging requirements.

For a more in-depth comparison of Twilio vs. SimpleTexting, you can refer to this detailed article:

SimpleTexting vs Twilio: The Best Option For Your SMS Campaigns

Textedly

Textedly is an SMS provider platform that lets you set up automatic conversation triggers with existing contacts. 

Image Source: textedly.com

It offers free Webforms for building SMS opt-in lists. You can create unlimited web forms on Textedly’s platform, which helps collect customer information and grow your contact base at no extra cost.

Textedly also includes a calendar feature for scheduling text messages. You can plan single texts or mass messages to be sent at future dates and times.

Advantages

• Wide range of features for effective SMS campaigns
• Easy-to-use customizable templates and drag-and-drop features
• Options to categorize customers based on interests
• Cost-effective solution for small businesses

Drawbacks

• Requires an approval process for approval to bulk upload contacts
• Free trial limited to self-texting only
• No multi-site campaign capabilities

Pricing

• Basic Plan ($26/month): Comes with 500 text messages per month
• Bronze Plan ($38/month): Includes 1,000 text messages per month
• Plus Plan ($69/month): Offers 2,000 text messages per month for higher-volume users

EZ Texting

EZ Texting offers a set of features that boost SMS marketing through engagement and compliance. The platform’s two-way SMS texting capability is a standout feature that allows automated, personalized text message sequences.

Image Source: eztexting.com

It also offers conversational texting for easy one-to-one connections with customers. For compliance, EZ Texting incorporates safety features such as SafeSTOP, which ensures that all messaging campaigns adhere to legal standards.

Advantages

• In-depth data insights
• Variety of MMS templates and design tools
• Has features that support expanding your subscriber base
• Includes a link shortener and web sign-up links
• Integrated with Shutterstock for high-quality images

Drawbacks

• Few options for CRM compatibility
• Fewer pre-designed templates
• Unable to send texts to multiple sites simultaneously

Pricing

• Launch Plan ($25/month): Up to 500 contacts, ideal for small businesses
• Boost Plan ($75/month): Designed for businesses with 500 to 2,000 contacts
• Scale Plan ($125/month): Suitable for 2,000 to 50,000 contacts, catering to growing businesses
• Enterprise Plan ($3,000/month): Built for 50,000+ contacts, offering high-volume messaging for large organizations

Text Request

Text Request is an SMS platform that helps you manage customer communication, marketing, and internal messaging. It supports mass texting, appointment reminders, customer engagement, and Google review requests.

Image Source: textrequest.com

Companies of all sizes use Text Request to send promotions, handle customer inquiries, and coordinate with employees. It allows texting from existing office phone numbers and offers bulk SMS messaging and API integrations for customized solutions.

Advantages

• Easy appointment reminders
• Quick client and team messaging
• Supports group texts
• Auto-replies based on hours
• Graphics display for better visibility

Drawbacks

• Messages cannot be deleted; only moved down
• Frequent logouts and message delivery issues for some users
• Editing display names takes extra steps

Pricing

• Basic Plan ($59/month): Includes 1,000 texts, one dashboard, and additional texts at $0.055 per message
• Starter Plan ($139/month): Comes with 2,500 texts, two dashboards, and additional texts at $0.05 per message
• Corporate Plan ($279/month): Provides 6,500 texts, five dashboards, and additional texts at $0.04 per message
• Enterprise Plan ($549/month): Includes 20,000 texts, 10 dashboards, and additional texts at $0.03 per message

How to Choose the Best SimpleTexting Alternative

Choosing the best SMS marketing software lets you create meaningful connections with your audience. Let’s walk through some steps to help you find a tool that is suitable for your business:

1. Identify Your Needs

Start by figuring out what you want to achieve with your text messages. Are you trying to get more people to buy something, keep your customers informed, or just stay in touch more regularly? 

Your goals will help determine which tool is right for you.

Next, consider how many people you need to reach. Are you sending messages to a small group of customers, or do you need to reach thousands at a time? Some tools are better for smaller, personal messages, while others can easily handle large numbers.

Also, consider what kind of messages you’ll be sending. Are they regular texts, or do you want to include pictures and videos? Maybe you want to make your texts more interactive by adding polls or surveys.

Finally, think about who will be using the tool. Is your team tech-savvy and ready to use a complex system, or do you need something easy for anyone to pick up and use right away?

Once you understand these basics, you can easily pick an alternative that fits your needs.

2. Look at the Features

Many SMS platforms offer basic messaging. The right solution should provide automation, integrations, and advanced tools to boost customer communication and marketing.

• Mass texting: Allows you to send text messages to a large number of people at once
• Two-way messaging: Enables recipients to reply to your messages
• Automation and triggers: Send texts automatically based on specific triggers or actions
• SMS segmentation: This lets you organize your contacts into groups based on certain criteria
• Integration: You can integrate with other systems you use, like your CRM, phone system, or email marketing software
• Analytics: Provide SMS key metrics on how your messages perform 

3. Check for Scalability

A good alternative should be able to handle an increasing volume of messages without sacrificing performance as your contact list grows. 

Also, you must consider whether the tool offers advanced features that you may need down the line. This could include more detailed segmentation or upgraded analytics. It should remain efficient and reliable, even under the strain of larger-scale operations. 

Choosing a tool that can grow with your business will prevent you from needing to switch platforms as your requirements expand.

4. Test the Usability

A quick setup process is important for any business. You should be able to start sending messages right away, import contacts, and create automated campaigns without technical expertise.

A platform with an organized dashboard allows you to manage messages, view reports, and set up automation without wasting time. If you find yourself struggling to navigate the system, it may not be the right fit for your business.

Managing your messages is just as important as sending them. You need a system that lets you search past conversations, organize customer responses, and separate promotional messages from inquiries.

5. Evaluate Customer Support

If a provider has slow response times or limited support options, it can cause unnecessary delays and frustration for your business.

You should look for a platform that offers multiple support channels like live chat, phone, and email. Some providers only offer email support with long wait times, which isn’t ideal if you need urgent help.

6. Understand the Pricing

Different tools have various pricing models, so it’s important to choose one that aligns with your budget and usage expectations. 

Some platforms charge per text, while others offer bundled packages with a set number of messages per month. If your business scales quickly, you’ll want affordable pricing that allows you to increase messages without a sudden jump in costs.

Remember to look out for any additional costs that may not be obvious upfront. These can include fees for extra features, integration capabilities, or overage charges if you exceed your message limit.

7. Get Insights from Others

Before making your final decision on an SMS marketing tool, it’s ideal to gather insights from other users with experience with the platform. 

You may check out online reviews on Capterra, G2, or Trustpilot. These reviews can provide real-world insights into the tool’s reliability, effectiveness, and customer service. Pay attention to both positive and negative reviews to get a balanced view.

Why Textellent Is The Best Choice for Your SMS Marketing Needs

Most SMS marketing tools offer basic texting, but your business needs more than just a way to send messages. You need a platform that helps you generate leads, manage appointments, follow up automatically, and build long-term customer relationships.

Full Appointment Scheduling Module

You can’t afford to manage scheduling manually or rely on third-party tools that don’t integrate well with your messaging. Textellent is the only SMS platform with a built-in appointment scheduling module designed to keep your calendar full, and your customers engaged.

From the moment a customer books an appointment, Textellent automates reminders, confirmations, and follow-ups. Review requests are built in so you can turn happy customers into strong advocates for your business.

Advanced Automation

Without strategic follow-ups, potential customers lose interest or forget about your business. With Textellent’s automation tools, every new lead gets an immediate, personalized response.

Drip campaigns keep leads engaged by sending messages based on their actions. Your business stays top-of-mind while guiding customers toward making a purchase or booking an appointment.

Re-engagement SMS campaigns help you reach past customers with tailored offers that encourage them to return. Instead of wasting time manually following up, Textellent does the work for you, driving revenue while you focus on running your business.

Extensive Integration Capabilities

Your business depends on multiple tools to manage operations, and your SMS platform should work seamlessly with them. 

Textellent integrates with thousands of applications to connect your messaging with your CRM, email marketing, payment processing, and customer service platforms.

With deep integrations into HubSpot, Salesforce, and Zapier, you can automate SMS campaigns based on customer behavior. If a new lead enters your system, a purchase is made, or a service is completed, Textellent sends the message at the right moment.

Unlike other platforms that require complicated workarounds, Textellent makes integration effortless so you can focus on growing your business.

Enterprise-Level Support

You know how difficult it can be to maintain brand consistency while giving individual branches the flexibility to engage customers.

Textellent is built with franchise and enterprise businesses in mind. It offers tools that allow corporate teams to manage messaging while giving local teams the opportunity to personalize communication.

Textellent scales with you. You get centralized control over messaging strategies, while each location benefits from custom workflows that support its specific customer interactions.

With built-in scheduling, industry-leading automation, seamless integrations, and enterprise-ready features, Textellent doesn’t just replace SimpleTexting. It outperforms it in every way that matters to your bottom line.

Simplify Your SMS, Amplify Your Results—Switch to Textellent!

Many businesses start with basic SMS tools only to realize they need a more advanced solution that works for them.

Textellent is a smarter way to manage customer interactions. With robust appointment scheduling, automated follow-ups, and advanced SMS workflows, your business keeps running without the constant back and forth. 

Every message sent through Textellent works toward booking more appointments, converting more leads, and strengthening customer relationships.

With Textellent, you get more than just messaging; you get an SMS marketing solution that understands and addresses the unique needs of each customer.

If your current SMS provider is holding you back, now is the time to switch. Textellent gives you the tools to make texting a real business asset.

Sign up now for a free trial, or request a demo consultation today!

FAQs About SimpleTexting Alternatives

Is SimpleTexting trustworthy?

SimpleTexting is a good SMS marketing platform used by many businesses. However, some users have reported message delivery issues, unexpected pricing changes, and slow customer support.

If reliability, automation, and better customer service are important to you, Textellent is a stronger alternative. It guarantees consistent message delivery, real-time tracking, and fast support so your business doesn’t miss important customer interactions.

Is there an alternative to SMS?

You can use email, push notifications, or messaging apps like WhatsApp and Facebook Messenger. 

However, SMS remains the most effective because it has a 98% open rate and immediate delivery. It’s the best channel for appointment reminders, marketing campaigns, and customer engagement.

If you need a powerful SMS alternative to SimpleTexting, Textellent provides advanced automation, appointment scheduling, and CRM integration for a more reliable communication strategy.

Is the SimpleTexting app free?

No, SimpleTexting does not offer a free plan. It provides a 14-day free trial, but after that, you must pay for a monthly plan.

If you’re looking for a platform with more robust features and flexible pricing, Textellent offers competitive plans designed to scale with your business needs.

What is SimpleTexting used for?

SimpleTexting is used to send SMS marketing campaigns, customer reminders, and business communications. However, it lacks built-in appointment scheduling, advanced automation, and deep CRM integrations.

If your business needs more than just messaging, Textellent provides a full SMS engagement system that includes lead nurturing, rebooking automation, and enterprise-grade integrations.