TEXTING BRINGS VALUE TO THE CUSTOMER JOURNEY FOR BUSINESSES OF ALL SIZES

In small businesses, where every employee wears many hats, a lot of routine communications—appointment scheduling, reminders, follow-up and ongoing “touches”—can fall through the cracks. Textellent’s business texting functions are like having an additional employee on the job, so you and your team stay focused on revenue-generating activities.

New Approaches to Marketing & Sales

• Text-enable your local business lines
• Use keywords for easy lead-generation
• Template library simplifies SMS-marketing campaigns

Simplified Scheduling, Reminders & Follow-up

• Branded calendars accommodate multiple staff/services
• Easily synch with personal calendars
• Automate confirmations, reminders & post-service messages

Gaining Reviews & Repeat Business

• Automate review requests
• Automate “thank-you” texts & referral-request
campaigns
• Create “drip” campaigns to drive repeat business

More Effective Customer Service & Operations

• Auto-responders cover after-hours and peak periods
• 1:1 text support and follow-up
• Mail merge & signatures available for all messages

73%

of consumers wish more businesses texted them

58%

of consumers have tried to reply back to a missed call via text

74%

of consumers said they prefer to talk to a real person rather than a chatbot

Special capabilities for small business

Text-Enable Your Primary Business Line

Our business-texting service lets you text-enable your business phone number (and add one-click texting to your website), opening up an easy, direct and personal portal between you and your customers and prospects.

Increase Leads with New Texting Tactics

Using text keywords, add messages like “Text ‘Windows’ now for 10% off your first purchase” to any advertising or lead-generating campaign—TV, radio, postcards, webforms, vehicle signage, etc.—to keep the phones buzzing and the business booking. Send a “Speed-to-Lead” text response automatically to incoming text-based leads to drive immediate engagement.

Super-Simple Marketing Campaign Creation

Use our text-messaging platform to add tags to contacts allowing you to segment customers by past buying patterns, stated preferences, language spoken and more. Use tailored text campaigns to generate revenue with ease.

Streamline Customer Service

Phone and email are often inefficient and unsatisfying ways for customers to receive updates or get questions answered. Texting lets you communicate more quickly, directly and personally. Use it to let customers know their order is ready to be picked, the service on their car is complete, or to send them a post-service survey.

Mobile App Keeps You in Touch When “Mobile”

When you’re on the move or away from the office, the Textellent mobile app will keep you up with all customer/employee communications. Use our flexible auto-responders after hours and during busy periods to let customers know when to expect a return response.

Easy Appointment-Scheduling & Reminders

Use our appointment scheduler to book customer appointments or let them self-book appointments using this brand-able, full-featured scheduling application (or we’ll link to yours). The Textellent scheduler supports different types of services, multiple staff members, and syncs with thei r personal calendars. Automate both pre-appointment reminders to reduce no-shows, and post-appointment thanks to foster goodwill and loyalty. Links to all personal calendars as well.

Create a Review-Generating Machine

Get reviews the easy way, by automating the sending of a review requests once service is completed—include a link to the review portal and images of “5 stars” to encourage stronger reviews. See a 300-400% increase in reviews using automated text-based requests.

Technicians can Send Review Requests from Mobile App

Use our text-messaging platform to add tags to contacts allowing you to segment customers by past buying patterns, stated preferences, language spoken and more. Use tailored text campaigns to generate revenue with ease.

Make Employee Follow-up Happen

Set our system to tag employees, using text, to follow up with specific prospects (to keep them moving along the sales cycle), or challenging customers (to address issues, questions, etc.)

“No-Coding” Integration Options Available

Textellent was designed to work with and complement your existing systems, eliminating the need for costly coding to make integrations work. Whether you’re integrating with a CRM, POS or other back-end systems, we offer a super-simple Chrome extension, or an easy-to-implement Zapier and native integration option.

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