Automated Business Text Messaging Simplifies & Maximizes the Sales Process

All sales start with connections to prospects, and texting – immediate, personalized and low-key –is replacing email as the most effective way to connect with customers. Textellent’s business-texting platform allows you to create brand consistent messages that dramatically simplify the sales process, while making it far more efficient and more predictably profitable. Our sales-texting solution integrates with the sales tools you’re already using, reaches prospects where and how they want to communicate, and makes it easy to keep prospects engaged, talking and moving towards a purchase.

Customer Acquisition & Lead Follow-up

Texting Feeds the Funnel

From lead to a conversation to Q&A to meeting to follow-up, our business texting platform can move prospects more quickly through your funnel, revive fading conversations and do it all in a low-pressure way.

Leads Get Immediate Response with
“Speed-to-Lead” Campaigns

Prospects who respond to an ad or submit a web form expect relevant follow-up. By immediately sending automated, contextualized text replies inviting them to share more about their needs (which 50% + will do), you prequalify them before a sales call, delivering more qualified leads.

Quick Text Responses Shut Out the Competition

By automating the process of replying quickly to ad- or web-generated inquiries, you not only ensure no leads fall through the cracks but also, by replying immediately, you don’t give prospects the chance—or the need—to contact your competitors.

73% of customers want to be able to text businesses

Offer More “Text Us” Options

Customers often want to browse and gather information before talking to a salesperson. Encouraging customers to learn more by texting directly from the website helps them decide when to either talk to a rep or simply order online.

Pre-Qualify Prospects Before Sales Calls

Ask prospects to send pictures, measurements, descriptions about their needs, etc., prior to the call/meeting, so your sales team is prepared to maximize the productivity of the appointment.

Easily Schedule Sales and Consult
Appointments & Ensure They Happen

Stop losing sales momentum with endless back-and-forth trying to book appointments. Send prospects texts linked to our convenient, branded scheduling app (or we’ll link to yours) to self-book sales appointments, consults and video calls. Then, lock them in with automated SMS appointment reminders and prep materials. Every rep can have their own calendar and can add texting to their own business line.

Better-Prepared Prospects Mean More Sales

Automated SMS-based appointment reminders can include video links, relevant resources or “intake” forms to fill out—ensuring customers are prepared and meetings are productive. Post-meeting follow-up texts (also automatable) keep prospects engaged and moving closer to a sale.

SMS response rates are up to 295% higher than phone call responses

Consider a window replacement business, struggling to Keep their pipeline filled. By text-enabling their business pone number, and encouraging site visitors to text them directly with questions and to get quotes, prospects will start engaging by text with salespeople. Through targered questioning, sales reps can turn those inquiries into qualified leads, which, with follow-up text contacts, can more quickly convert to customers.

Steady Outreach Converts Prospects to Customers

Sales often require repeated follow-up, but when left to “manual” human efforts, that follow-up often doesn’t happen. Use our business texting platform to enable automated drip campaigns, along with event- or stage-triggered follow-up texts, thank-yous, etc., and make those sales happen.

Personalization = Engagement & Relationships

Our business texting app makes it easy to personalize every text sent to prospects with their name and your signature, so it feels like 1-on-1 outreach. When that happens, prospects are far more likely to respond and engage, especially when they know they can call or text back—whichever is easiest for them.

Spur Customers to Opt-in to Receive More

Use text keywords like “VIP Club” to incentivize customers to opt-in to SMS-marketing lists to get exclusive access to specials and promotions.

Segment Customers, Boost Response

Relevancy increases text response rates. Our business-texting application makes it easy to use any number of tags to identify your prospect’s varied interests and even stages, so they’ll just receive the campaigns that are more likely to grab their attention based specifically on their characteristics.

Stay “Top of Mind” with Follow-Up “Drip” Campaigns

Customers make decisions on their schedule, not yours. Use personalized, automated drip campaigns to easily follow up on estimates and proposals, chat by text at every stage, “take their temperature” to verify continued interest, and keep them thinking about your proposals and quotes.

Works with Existing Sales Processes & Tools

Our robust integration options make it easy to tie texting with your CRM system, and can be set to trigger specific texts to go out when prospects hit different stages of a sales cycle. You choose your ideal integration option—Textellent Messenger (Chrome extension), Zapier connections or native integration.

Imagine a large software firm with a Salesforce of over 500. Getting all their salespeople to do regular follow-up on leads, and periodic “touches” – about new products, renewals of existing contracts, promotions, etc. – is always an uphill battle. With Textellent’s robust ability to customize, standardize and automaate a broad array of text-based outreach, the company can rest assured knowing the crucial outreach will happen, that their messaging will be uniform across the organization, and that it will reliably lead more sales.

Close More Sales with business texting

Texting Easily Connects with Prospects & Customers

With 98% of texts being read almost immediately, texting is how the world communicates today. Using both automated texts and one-on-one text conversations, it’s a fast, easy and direct way to nurture relationships and keep sales conversations moving forward.

Texting Drives Measurable Conversion

Use our business texting solution to create focused SMS-based sales campaigns that drive new revenue through greater response, sign-ups and sales. Thanks to robust reporting and analytics, you’ll always know how you’re doing and how to improve.

Boost Revenue by Texting Promotions

More and more people buy products directly from their phones. Make it easy by sending promotions and redeemable coupons to targeted customer lists which link them directly to your site to order products and services.

Offering “Text or Call” Options Gives You the Edge

Prospects remember who makes their lives easier. When 96% of consumers consider phone calls disruptive, having one business number prospects can either call or text (i.e., an easy, non-threatening option) sets you apart from “phone-only” competitors.

Standardization Simplifies Training & Neutralizes Turnover

Whether your sales team is one, 100, or 1000, sales text-messaging templates mean uniform messaging, making it easy to break in new salespeople and cover for the ones who’ve left.

43% of customers proactively text a business

EASY TO ROLL OUT TO YOUR TEAM

Uniform, Archived Messaging Eliminates Personal cell Phones and the “Rogue” Factor

Whether your sales team is one, 100, or 1000, sales text-messaging templates mean uniform messaging, making it easy to break in new salespeople and cover for the ones who’ve left.

Minimal Learning Curve

Texting is so ubiquitous in our daily lives, that texting through a platform rather than a personal cell phone is easy to learn, plus now you have a record of all conversations. Plus it is so much easier to send group and large messages with templates, media libraries, and more, your teams will love how much time
it saves them.

Textellent Plays Well with Others

Flexible Integration Options

From CRM and appointment-scheduling programs to payment systems and more, our text-message-marketing technology easily integrates into the systems you use every day. All text conversations, attachments, appointments, etc are reliably captured and synced, thanks to the most robust APIs in the industry.

Reporting Improves Performance

Use detailed reporting functions to analyze activity as well as previous text-promotion results in order to create ever more effective future campaigns.

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