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While 1:1, real-time text conversations are important, the ability to automate multiple communications processes (e.g., sales, marketing, follow-up, reminders, review requests, etc.) while making the customer feel like they’re receiving personal messages is a true game-changer. Textellent’s business texting solution has pioneered a level of automation capabilities and campaign personalization unparalleled in the industry. You now have the power to apply our solutions throughout the customer life cycle, saving your team time and yielding a level of customer engagement that competitors offering autoresponders alone can only dream of matching.
UNMATCHED CAPABILITIES CREATE “SPEED-TO-LEAD” AUTOMATION MEANS ZERO MISSED OPPORTUNITIES
Whatever the lead source—web form, ad, social, etc.
Textellent’s unique Speed to Lead automations mean prospects get an immediate, context-based text thanking them for their inquiry. Consider requesting further details to engage the customer more fully—historically—and remarkably—50+% will text back photos, measurements, or additional information about their needs, and they love the attention.
Automate Campaigns & Customize Responses to those who Text in Keywords. Set each keyword to automatically trigger the right contextual campaign.
After Hours Responders
Never leave a customer hanging. Tailor automated messages for after-hours inquiries and busy periods (like having a virtual assistant) indicating when your staff is unavailable, to let customers know when you’ll get back to them.
AUTOMATED SMS CAMPAIGNS NURTURE LEADS
Use Flexible Tags For Sophisticated Targeting
Automate text blasts, group messages, and recurring blasts on relevant topics based on the tags assigned to contacts. Schedule future messages (even recurring ones) to keep in touch with customers and to share seasonal/quarterly promotions and greetings.
Drip Text Messages
Textellent’s unique “drip” text campaigns let you set and keep up the outreach, nurturing your prospects and encouraging them to respond. Consider a schedule of multi-level drip campaigns that can include testimonials, examples, pictures, or special offers—all designed to solicit a response. Campaigns can be stopped manually or set to stop automatically when the customer starts responding.
Birthday & Anniversary Text Messages – Automated!
Pre-configured Birthday and anniversary greetings let you automatically reach out with personalized messages and offers when you know these important dates. Deepen relations with customers, employees, franchisees, and members as you make them feel appreciated. Include a coupon to celebrate the occasion.
BUSINESS-RULES ENGINE CREATES UNIQUE CUSTOMER EXPERIENCES (CX’S)
Flexible Business Rules
This allows the introduction of new Customer Experiences (CXs) that can be configured using pre-existing building blocks vs. being coded from scratch. This accelerates “time to market” and minimizes TCO (total cost of ownership). Textellent’s architecture allows a wide range of possibilities.
Create Business Objects
New kinds of business objects, along with automated touchpoint rules and message templates, can be created with no coding. Now, your newly introduced CXs benefit from automatic tracking and reporting for ongoing performance measurement and improvement.
Customer Journey Messages Throughout
Text-enable all parts of the customer journey for e-commerce (i.e., order confirmation, shipping notification, follow-ups, etc.) as well as service-industry businesses (i.e., lead engagement, consult, delivery/execution) and follow-up activities.
AUTOMATED TEXT CAMPAIGNS FOR APPOINTMENTS, TOO-AT EVERY STEP OF THE PROCESS
Much More than JUST REMINDERS!
Using Textellent’s unmatched next-generation scheduling software (or we’ll integrate with yours), every step can be automated, leaving other business texting platforms—that can simply send reminders—in the dust.
First, all messages “come from” your business phone number—not a random one making it more personal.
Ensure Meeting Prep
Automate meeting confirmations, and meeting-prep messages such as text-based “checklist” reminders to ensure ideal appointment outcomes—i.e., include a link to fill out applications, submit intake forms, remember essential documents, keep pets inside (before fertilizing), etc.
Multiple Reminders When Needed
Automated reminders sent days/one day/hours before an appointment neutralize forgetfulness and dramatically reduce no-shows. All reminders can have different messages and even include a picture of the technician coming to perform the service.
Post Appointment Review Requests of Follow-up Automated!
Automate review requests after appointments—provide links to the review portal and feature a 5-star graphic (hint/hint). Automated texts can thank prospects for meetings—and discuss next steps, and it works for getting referrals too, and it’s far less awkward than asking in person.
Plan Next Meeting -Yes, Automatically!
Automate a text cadence that prompts customers to set their next appointment. Consider coupons to encourage future business and increase lifetime value.
Textellent Business Texting Automation Capabilities boasts the richest integration options in the texting industry to support your ability to create campaigns that can also be triggered by your existing systems.