Remove the Barriers to Timely, Consistent Payments
To keep payments—the lifeblood of your business—flowing steadily and on time, you need to make the payment process as easy and convenient as possible for your customers. Our business texting platform makes it a breeze to link customers to payment portals to pay instantly, as well as to automate payment reminders to both current and delinquent accounts.
Keep the Money Flowing
Don’t Assume Payments—Prompt Them
Emailed invoices sent to busy customers can easily be missed—or ignored. Move them to “top of mind” with automated, SMS-based payment reminders. Send personalized group texts to delinquent accounts—set to trigger automatically at preset intervals.
Customers Live on their Phones
With more and more people buying products and services on their phones, making payments by phone is a natural extension of our new “phone-centric” reality.
Easily Improve Cash Flow
Texting payment requests—linked directly to payment portals—removing barriers to instant payment. The result? You’ll often get paid before due dates, given the convenience. Automated payment confirmation texts provide receipts—and peace of mind—to customers.
SMS RESPONSE RATES ARE UP TO 295% HIGHER THAN PHONE CALL RESPONSES
Texting Hits Moving Targets
Getting clients to pay starts with reaching them, and texting makes that connection more personal, easy and certain than phone or email.
“Psssst…You’re Past Due.”
Texting payment reminders is a quiet, non-intrusive way—vs. phone calls—to remind customers they’re behind (or to update their payment method). Put chronic “late-payers” on an automated, low-key drip campaign that keeps the friendly reminders coming. Use tags to identify those that need follow-up.
Ensure After-Hours Response
When customers reach back to you after-hours, leave a professional impression by setting up auto-reply texts, so they always get a response while letting them know when you’ll get back to them.
42% of RESPONDENTS IN ONE STUDY SAID THEY’D MOST LIKE TO RECEIVE LATE PAYMENT REMINDERS VIA TEXT.
The staff of a growing consulting service was manually sending payment reminders to customers, but everyday pressures and priorities meant that many reminders never got sent. By automating the process with Textellent, they now know it’ll happen, payments flow more steadily, and they’re freed up to better deliver personalized one-on-one customer service.
Streamline the Process for Employees
Resolve Billing Questions Instantly via Text
With our business texting platform, customers can text billing questions directly to your text-enabled main phone number—avoiding awkward or lengthy conversations. They get a prompt reply—minus long “on-hold” or email response times—and you get faster payment.
Boost Back-Office Efficiency
Use our text messaging platform to automate the sending of billing reminders, freeing up office staff to focus on more pressing tasks. Use tags to distinguish customers who typically pay through linked payment portals vs. other methods.
Easily Assign Tags to Skilled Staff for Payment Challenges
To improve staff efficiency and improve overall customer communications, “problem” customers can be assigned to experienced staff members skilled in dealing with specific billing issues using flexible tags within the texting platform that can be structured around named employees, or open vs. closed issues.
From “Done” to “Dollars” Fast
Close out “one-off” jobs fast and save the hassle and admin time of mailing bills by texting invoices (with a link to the payment portal) as soon as work is completed.
60% of consumers WANT TO BE ABLE TO RESPOND TO SMS MESSAGES THEY RECEIVE.
A maid service business was struggling to get their emailed invoices paid, as customers were typically seeing them only at the end of long days. Switching to texted invoices—linked to a payment portal—quickly and dramatically improve their collections.
Textellent Works with Your Existing Systems
Seamlessly Integrate Business Texting
Textellent’s texting for Payments & Billing solutions mesh easily with the CRMs and payment systems you’re currently using. Check out our various integration options to find the best fit for your organization.
Flexible Integration Options
Textellent offers multiple options for integrating texting with the familiar payment & billing systems you use every day, eliminating rocky transitions and long learning curves. All text conversations, attachments, appointments, etc., are reliably captured and synced, thanks to the most robust APIs in the industry. See integration options.