Is your landscaping business struggling to stand out with traditional marketing methods like flyers and social media posts? It’s time to consider a more direct and effective approach: SMS marketing. 

SMS marketing lets you send quick, personalized messages directly to your clients’ phones. Whether it’s sending appointment reminders, offering special promotions, or sharing lawn care tips, it can help you connect with your customers. This method feels immediate and personal.

In this comprehensive guide, we’ll explore the benefits of SMS marketing for landscaping businesses. We’ll cover setting up your first campaign, crafting effective messages, and avoiding common mistakes.

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What is Landscaping SMS Marketing?

Landscaping SMS marketing is a way for lawn care businesses to communicate directly with their customers using text messages. 

These short messages can be sent to customers’ mobile phones to provide updates, promotions, reminders, and more. It’s a simple, quick, and effective method of contacting and informing clients about your services.

a man using a lawn mower

Key Challenges Faced by Landscaping Businesses

Running a landscaping business comes with its own set of challenges, but understanding them can help you develop marketing strategies and ensure your business thrives. 

Here are some of the key difficulties faced by landscaping businesses:


Seasonality is a major challenge for landscaping companies. The demand for landscaping services often fluctuates with the seasons. 

During the winter months, a landscaping business might see a decline in revenue as fewer people require lawn care services. Therefore, businesses could offer spring fertilizing or winter-specific services like snow removal or holiday lighting installation.


The landscaping industry is highly competitive, with many businesses vying for the same customers. Competing on price alone can erode profit margins and lead to unsustainable business practices.

To stand out from the competition, a landscaping business might focus on offering eco-friendly services, such as organic lawn care or sustainable landscaping solutions. This can appeal to environmentally conscious customers and set them apart from others.

Managing Customer Expectations

Managing customer expectations isn’t always easy, especially when dealing with subjective aspects like garden design and aesthetics. It’s important to communicate clearly with customers about what can be achieved within their budget and timeframe.

A landscaping business can provide detailed project proposals and visual mock-ups to manage customer expectations before starting work. Regular updates and clear communication throughout the project ensure customers are satisfied with the result.

Why Use SMS Marketing for Your Landscaping Business?

Using SMS marketing for your landscaping business can provide numerous advantages. Here’s why it’s a smart move:

Immediate Communication

One of the biggest benefits of SMS marketing is the speed at which messages are delivered and read. Studies show that most text messages are read within minutes of being received. This means you can instantly reach your customers with important updates, offers, or reminders.

Cost-Effective Marketing

SMS marketing is an affordable way to reach a large audience. Unlike traditional advertising methods such as print or broadcast media, which can be costly, sending text messages is inexpensive. 

Personalized Customer Interaction

This type of marketing allows you to personalize your messages based on customer data. This can make your communications more relevant and increase customer loyalty.

Boosting Customer Retention

Regular communication with your customers through SMS can help keep your business at the top of their minds, encouraging repeat business and improving customer retention. By sending timely reminders, exclusive offers, and helpful lawn care tips, you can keep your customers engaged and returning for more.

woman reading an sms message

Setting Up Your Landscaping SMS Marketing Campaign

Setting up an SMS marketing campaign for your landscaping business can help you reach customers quickly and effectively. Here are the basic steps to get started:

Choose the Right SMS Marketing Platform

The first step is to choose a reliable SMS marketing platform. This platform will help you manage your contacts, send messages, and track the performance of your campaigns.

Textellent is designed specifically for businesses that need a more tailored SMS marketing solution. It offers advanced features like automated appointment reminders, personalized messaging, and integration with CRM systems.

Build Your Contact List

A strong contact list is essential for a successful SMS marketing campaign. Start by collecting phone numbers from customers when they book services or make inquiries. This can be done in person, over the phone, or through your website. 

Encourage new customers to sign up by offering incentives, such as discounts or special offers.

For example, you could offer a 10% discount on the next service for joining your SMS list by texting the word LAWN into the business’s number. Additionally, including sign-up forms on your website, social media pages, door hangers, and lawn signs makes it easy for new prospects to join.

Craft Effective SMS Messages

Creating compelling SMS messages is key to engaging your customers. Although SMS messages aren’t limited to 160 characters, it’s best to keep messages short and to the point.

Include a clear call to action (CTA) to encourage customers to take action, such as booking a service, visiting your website, or redeeming an offer. Personalize your messages using customer names and tailor them based on their preferences.

For example, a message might read: “Hi [Customer Name], book your spring lawn care service today and get 15% off! Visit [Website Link] or call [Phone Number].”

Incorporating Visual Elements

While SMS is traditionally a text-based medium, you can enhance your messages by incorporating visual elements through MMS (Multimedia Messaging Service)

Adding images, videos, or GIFs to your messages can make them more engaging and informative, helping you stand out from competitors and capture your customers’ attention.

When it comes to incorporating visual elements, Textellent stands out with its extensive media library. It offers a rich collection of images, videos, and multimedia content that you can easily integrate into your SMS campaigns or add your own images. 

Scheduling and Timing Your Messages

Timing is crucial in SMS marketing. Send messages during business hours (9 AM to 5 PM) as they are more likely to be read and acted upon. Avoid over-messaging; sending too many messages can lead to customer fatigue and increased unsubscribe rates. 

Aim for up to one to two messages per week. Consider your audience when scheduling. If your target audience includes working professionals, sending messages during lunch breaks or after work hours may be effective.

SMS marketing is subject to various regulations to protect consumers from unwanted messages. In the United States, the main regulation is the Telephone Consumer Protection Act (TCPA). Here’s a breakdown of the key points:

You must have explicit permission from recipients before sending them marketing messages. This means they need to opt-in to receive your messages, typically by signing up through a form or texting a keyword to your number. However, when using texting through a platform to communicate and send updates to your customers, that opt-in concept is not required.

Example: “By texting JOIN to 12345, you agree to receive promotional messages from [Your Company]. Reply STOP to unsubscribe.”

Clear Opt-Out Mechanism

Every message you send must include a clear and easy way for recipients to opt out of future messages. Usually, this involves replying with a keyword like “STOP” to unsubscribe. Texting platforms will automatically opt those customers out of receiving future text messages.

Transparency in Messaging

Always clearly identify your lawn care business in every message you send. This builds trust and ensures recipients know who is contacting them.

Protecting Customer Data

Data protection is a critical aspect for landscapers looking to leverage SMS marketing. You must ensure your customers’ personal information is secure and used responsibly. 

Limit access to customer data to authorized personnel only to reduce the risk of data breaches. Conduct best practices to identify and address any security or employee vulnerabilities you may have.

Common Mistakes to Avoid in Landscaping SMS Marketing

Here are some common mistakes to avoid to ensure your customers’ SMS marketing efforts are successful and well-received:

Managing Message Frequency

One of the most common mistakes in SMS marketing is sending messages too frequently. Over-messaging can lead to customer fatigue, increased unsubscribe rates, and complaints.

It is important to plan your SMS campaigns and space out your messages appropriately. Avoid sending multiple messages in a single day. Pay attention to customer feedback and preferences regarding how often they want to receive messages. 

If you notice a spike in unsubscribe rates, you may need to send messages more frequently.

Ensuring Message Deliverability

Another critical aspect of SMS marketing is ensuring your messages reach customers’ mobile phones. Poor deliverability can significantly reduce the effectiveness of your campaigns.

To improve deliverability:

  1. Choose an SMS provider with a strong track record.
  2. Regularly update and clean your contact list to remove invalid or inactive phone numbers.
  3. Avoid using spammy language or excessive punctuation that could trigger spam filters.

Balancing Personalization and Privacy

Personalization is a powerful tool when incorporating SMS marketing, but it is important to balance it with customer privacy.

Use customer data responsibly and only use data that they have willingly provided. Be transparent about how you will use their data and ensure they consent if you plan to use it for marketing purposes. Avoid including sensitive or personal information in your messages.

Boost Your Landscaping Business with Textellent’s SMS Marketing

Are you looking to upgrade your landscaping marketing strategy? Engage your clients and grow your customer base with Textellent’s SMS marketing solutions.

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Textellent is designed to help you improve customer interactions, simplify marketing operations, and run effective promotions. Sign up for a free trial or scheduling a demo consultation today!

FAQs About Landscaping SMS Marketing

How can I personalize my SMS marketing messages?

Personalizing your SMS messages can increase customer engagement. Use customer names, manager names, company name in your messages to make them feel more personal. Segment your audience based on their preferences, past interactions, or location, and tailor messages accordingly. 

How do I handle negative feedback received through SMS?

Handling negative feedback professionally and promptly is crucial for maintaining a positive reputation. Respond quickly to address the issue, apologize if necessary, and offer a solution. This shows customers you care about their experience and resolving their problems. Negative feedback can also provide valuable insights into areas where your business can improve.