Business Text Messaging for
Payments & Billing

Don’t Assume Payments—Prompt Them

Emailed invoices sent to busy customers can easily be missed—or ignored. Move them to “top of mind” with automated, SMS-based payment reminders. Send personalized group texts to delinquent accounts—set to trigger automatically at preset intervals.

Customers Live on their Phones

With more and more people buying products and services on their phones, making payments by phone is a natural extension of our new “phone-centric” reality.

Easily Improve Cash Flow

Texting payment requests—linked directly to payment portals—removing barriers to instant payment. The result? You’ll often get paid before due dates, given the convenience. Automated payment confirmation texts provide receipts—and peace of mind—to customers.

SMS RESPONSE RATES ARE UP TO 295% HIGHER THAN PHONE CALL RESPONSES

Texting Hits Moving Targets

Getting clients to pay starts with reaching them, and texting makes that connection more personal, easy and certain than phone or email.

“Psssst…You’re Past Due.”

Texting payment reminders is a quiet, non-intrusive way—vs. phone calls—to remind customers they’re behind (or to update their payment method). Put chronic “late-payers” on an automated, low-key drip campaign that keeps the friendly reminders coming. Use tags to identify those that need follow-up.

Ensure After-Hours Response

When customers reach back to you after-hours, leave a professional impression by setting up auto-reply texts, so they always get a response while letting them know when you’ll get back to them.

42% of RESPONDENTS IN ONE STUDY SAID THEY’D MOST LIKE TO RECEIVE LATE PAYMENT REMINDERS VIA TEXT.

Resolve Billing Questions Instantly via Text

With our business texting platform, customers can text billing questions directly to your text-enabled main phone number—avoiding awkward or lengthy conversations. They get a prompt reply—minus long “on-hold” or email response times—and you get faster payment.

Boost Back-Office Efficiency

Use our text messaging platform to automate the sending of billing reminders, freeing up office staff to focus on more pressing tasks. Use tags to distinguish customers who typically pay through linked payment portals vs. other methods. 

Easily Assign Tags to Skilled Staff for Payment Challenges 

To improve staff efficiency and improve overall customer communications, “problem” customers can be assigned to experienced staff members skilled in dealing with specific billing issues using flexible tags within the texting platform that can be structured around named employees, or open vs. closed issues.

From “Done” to “Dollars” Fast

Close out “one-off” jobs fast and save the hassle and admin time of mailing bills by texting invoices (with a link to the payment portal) as soon as work is completed.

60% of consumers WANT TO BE ABLE TO RESPOND TO SMS MESSAGES THEY RECEIVE.