A compassionate and responsive communication strategy is a key aspect of building loyalty to a brand. These days the brand outreach has to be more focused and customized to grab and hold the attention of tech-savvy customers.
- May 11, 2020
- Textellent
- Best Practices, Customer Service, Marketing
Now that many businesses can start re-opening, how do you let your customers know you are open and they are safe? Many businesses have the phone numbers of their customers but have only used that data to confirm an appointment or a delivery.
- March 20, 2020
- Textellent
- Best Practices, Customer Service
We are all under stress right now as we face a new kind of quickly evolving crisis that is not just regional, but global. Large enterprises, franchise organizations and small businesses alike are all trying to determine better ways to communicate with staff, partners, customers and vendors.
- January 2, 2020
- Textellent
- Best Practices, Customer Service, Marketing
Every tax season you have to face some of the same issues. How many of my previous clients will return? How hard will I have to work to get the appointments scheduled this year? Will I need to hire part-time help and how much will that cost? And how do I get everything done on time while keeping clients happy without losing my mind by the Tax Day!
- April 15, 2019
- Textellent
- Best Practices, Client Stories, Customer Service
Tennant Lawn Services offers a wide range of services including landscaping design and lawn maintenance, irrigation systems, lighting services and more.
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