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Two-Way Customer Support Text Messaging Software

Struggling with slow, missed, or messy support conversations? Textellent streamlines two-way customer texting so teams communicate clearly, respond faster, and coordinate follow-ups automatically, helping your organization enhance satisfaction, retain more customers, and resolve issues with less effort.
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Unlock Two-Way Text Support At Scale

Unlock two way text support at scale so every customer message gets a timely, personal response, not a crowded inbox. Text conversations feel effortless for customers and easy for agents to manage.

98% of texts are read within minutes and replies come 10x faster than email, so your support team can resolve more issues, delight more customers, and keep satisfaction high.

Transform Customer Service With Two-Way Text Conversations

Connect with customers instantly through conversational text messaging that turns support interactions into meaningful dialogues. Your team handles multiple conversations simultaneously while maintaining the personal touch that builds loyalty.With 98% of texts read within minutes and responses arriving 10x faster than email, you’ll resolve issues quickly and boost satisfaction scores across every touchpoint.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Faster, Friendlier Two-Way Text Support

Transform customer service into real conversations where questions get answered immediately and problems disappear fast. Your support team manages dozens of chats at once without losing the human connection that customers crave. Text messaging creates natural back and forth dialogue that feels personal, builds trust, and turns frustrated callers into happy brand advocates who stick around.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Turn Texts Into Quick Answers and Happier Customers

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FAQs About Two-way Customer Support Text Messaging Software

How can two-way texting transform customer support operations? −
Two-way messaging creates instant dialogue between your team and customers, eliminating phone queues and email delays. Textellent enables real conversations that resolve issues faster while building stronger relationships through the channel customers prefer most.
What makes text messaging more effective than traditional support channels? +
Customers can reach out anytime and receive responses without staying on hold or waiting days for email replies. Text conversations feel personal and convenient, leading to higher satisfaction scores and fewer escalations across your support team.
Can support teams handle multiple customer conversations simultaneously? +
Absolutely. Textellent's platform allows agents to manage dozens of text threads at once, far exceeding phone capacity. Smart routing and templates accelerate responses while maintaining quality, so your team accomplishes more without burnout.
Does two-way SMS work with our current helpdesk system? +
Yes. Textellent connects with popular helpdesk and CRM platforms to centralize all customer interactions. Conversation history, ticket data, and contact details sync automatically so agents have complete context for every exchange.
How do automated responses improve support availability? +
Smart automation handles common questions instantly, even outside business hours, keeping customers informed without human intervention. Textellent routes complex issues to live agents while resolving routine inquiries automatically, maximizing efficiency across your operation.
Can customers text our main business line for support? +
Yes. Textellent enables your existing phone number for SMS so customers can text the same number they call. This eliminates confusion and makes support access seamless since they already have your contact saved.

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