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Grow Your Trustpilot & Engagement With an SMS integration

Automate review requests and nurture customer engagement across all workflows to grow Trustpilot (reviews) and boost feedback.
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Making Trustpilot Reviews Work Better for You

Textellent lets you instantly request, manage, and promote Trustpilot reviews via SMS, boosting response rates and customer engagement.

Drive Reviews Engagement via SMS

Send SMS messages to invite customers to leave Trustpilot reviews, helping you gather more feedback and boost your business reputation using Textellent.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Trigger Review-Based SMS Campaigns

Automatically send personalized SMS campaigns based on your Trustpilot reviews, allowing you to engage customers and strengthen relationships using Textellent’s targeted messaging.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Trustpilot (reviews) Integration

How can I automate follow-ups based on new Trustpilot reviews? −
Connect Trustpilot to an SMS platform like Textellent to trigger automated follow-up texts whenever new reviews are posted.
Can I sync Trustpilot review updates with existing Textellent contacts? +
Textellent does not offer direct syncing of Trustpilot review updates with existing contacts. Manual import or integration is required.
Can I trigger SMS surveys after Trustpilot review responses? +
Trustpilot does not offer a built-in feature to automatically trigger SMS surveys after review responses. Integration with SMS tools is required.
Can I use Trustpilot review data to update SMS segments? +
You can use Trustpilot review data to update SMS segments if your SMS platform supports importing and segmenting by review insights.

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