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Text-Based Customer Surveys Software

Gather actionable feedback through intelligent text-based surveys that customers actually complete. Textellent automates survey delivery, captures responses in real-time, and enables instant follow-up conversations based on customer input. Boost response rates with conversational messaging that feels personal, not robotic, while tracking satisfaction metrics that matter.
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Unlock Insightful Text-Based Customer Feedback

Text-based surveys capture authentic customer sentiment in their own words. Unlike rigid multiple-choice forms, open-ended text responses reveal the why behind opinions, helping you understand pain points, desires, and experiences that numbers alone miss.

Analyze feedback faster with AI-powered sentiment detection and theme clustering. Spot trending issues across hundreds of responses instantly. Segment insights by customer type, purchase history, or satisfaction level to make sure every team gets actionable intelligence they can use to improve products, service, and overall experience.

Transform Text Surveys Into Actionable Insight

Collect genuine customer voices through conversational text surveys that encourage detailed, meaningful responses. Advanced analytics automatically categorize feedback patterns and emotional tone, turning raw comments into clear priorities your organization can act on immediately.Deliver targeted insights to each department based on customer segments and behavior data, empowering teams to refine offerings and elevate satisfaction scores systematically.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Higher Response Rates With Text Surveys

Unlock more customer feedback by reaching people where they respond fastest text on their phones. Text based customer surveys feel conversational and convenient, so participation rises and dropoff shrinks.

Your teams can optimize questions in real time, follow up immediately, and make sure every interaction is quick yet meaningful, turning higher response rates into clearer decisions and better customer experiences.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Turn Texts Into Responses and Customer Insights

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FAQs About Text-based Customer Surveys Software

How can text surveys help us understand customer satisfaction? −
Text surveys capture feedback instantly while experiences remain fresh in customers' minds. Textellent makes it simple to send quick polls after purchases, appointments, or support interactions, giving you actionable insights without overwhelming your audience.
What types of survey questions work best over SMS? +
Short, focused questions with rating scales or yes/no options generate the highest response rates. Multiple choice formats and emoji reactions also perform well because they require minimal effort from recipients while still providing valuable data.
Can we automate survey delivery based on customer actions? +
Absolutely. Textellent triggers surveys automatically after specific events like completed transactions, service visits, or product deliveries. This eliminates manual tracking and makes sure every customer receives timely requests for feedback without any extra work from your team.
How quickly do customers typically respond to text surveys? +
Most responses arrive within the first few minutes of delivery, with completion rates far exceeding email surveys. The immediacy of SMS means you can collect and analyze feedback in real time, allowing faster adjustments to your products, services, or customer experience strategies.
Does survey data integrate with our existing analytics tools? +
Yes. Textellent syncs survey responses directly with your CRM, analytics platforms, and reporting dashboards. All feedback flows into your existing systems automatically, creating a unified view of customer sentiment alongside other business metrics.
Can we segment audiences for different survey campaigns? +
You can target specific customer groups based on purchase history, location, engagement level, or any custom criteria. Textellent allows personalized survey paths that adapt questions based on previous answers, making each interaction more relevant and boosting completion rates significantly.

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