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Elevate Your Spiceworks Support With an SMS integration

Automate Spiceworks support, alerts, and customer engagement via two-way texting, boosting response and satisfaction across teams.
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Making Your Spiceworks Experience Smoother and Simpler

Textellent brings business texting, automation, and shared inbox features to Spiceworks, making customer communication faster, more organized, and effective.

Send Ticket Updates by Text

Keep your team and customers informed by sending ticket updates from your Spiceworks account via text with Textellent, improving communication and response times.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Appointment Reminders

Send automated appointment reminders from your Spiceworks account with Textellent, reducing missed meetings and helping your team and customers stay on schedule.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Spiceworks Integration

How do I sync Spiceworks ticket notes with Textellent messages? −
To sync Spiceworks ticket notes with Textellent messages, use an integration tool or API to automate note sharing between platforms.
Can I trigger automated SMS campaigns from Spiceworks actions? +
Spiceworks does not natively support triggering automated SMS campaigns. Integration with third-party SMS platforms is required for this functionality.
How do I manage opt-outs from Spiceworks using Textellent? +
To manage opt-outs from Spiceworks using Textellent, make sure opt-out requests are synced and updated in both platforms for compliance.
Can I view Textellent message history within Spiceworks tickets? +
Textellent message history does not automatically appear within Spiceworks tickets unless a specific integration is set up to support this.

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