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Upgrade Your Speech Analytics Customer Engagement With an SMS Integration

Connect Speech Analytics to Textellent and give every call a text-powered follow-up, so no lead or customer falls through the cracks.
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More Conversations, Less Manual Work With Speech Analytics

Pair Speech Analytics with Textellent to automatically turn calls into text conversations, keep every message organized in one shared inbox, and follow up without lifting a finger.

Never Lose a Lead to a Missed Speech Analytics Call Again

When a call from Speech Analytics goes unanswered, Textellent automatically sends a text follow-up, keeping the conversation alive and giving callers a fast, convenient way to respond.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

One Number for Calls and Texts on Speech Analytics

Give customers a single, consistent number to reach you on, whether they call through Speech Analytics or text with Textellent, so your business stays recognizable and easy to contact.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Speech Analytics Integration

Does Textellent sync Speech Analytics contact updates? −
Textellent integrates with Speech Analytics to update contact information automatically when Speech Analytics contacts are changed, keeping messaging lists accurate and current.
Can I use Speech Analytics calls to trigger Textellent messages? +
Speech Analytics calls can trigger Textellent messages! Integration and automation are necessary.
Can I segment Speech Analytics contacts for targeted Textellent campaigns? +
Yes, you can segment Speech Analytics contacts for targeted Textellent campaigns by using tags or integration features for precise messaging.

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