What can veterinary clinics do with SMS?
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Confirm appointments, send vaccine and wellness reminders, notify when a pet is ready for pickup, request medication refills, promote wellness plans, and answer quick questions about hours, pricing, or availability.
How quickly do clients see and respond to texts?
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Most texts are read within minutes. This speed helps ensure time-sensitive reminders and pickup notices are seen right away, which reduces missed appointments and phone tag.
Can we use our existing clinic number?
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Yes. You can text-enable your main line so clients use the same number for calls and texts. Messages can be routed to the appropriate team member without exposing personal numbers.
How do after-hours auto-replies work?
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Set a schedule so messages received after hours get an immediate acknowledgment. The auto-reply can collect the pet’s name, reason for visit, and preferred time, and specify when staff will follow up.
Can we segment messages and track results?
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Yes. Create segments by species, age, wellness plan enrollment, last visit date, or medication status. Track replies, bookings, refills, redemptions, and revenue influenced to measure ROI.
Does this integrate with our practice management system?
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Textellent integrates with PMS and CRM tools so contacts, appointments, and conversation history stay aligned. Web-form inquiries can trigger instant texts to speed intake.
What about compliance and opt-in or opt-out?
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Collect consent via web forms, keywords, or QR codes, and include opt-out language in every message. STOP and HELP commands are processed automatically to maintain opt-in compliance.
Can we try Textellent for free?
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Yes. Veterinary clinics can start with a 14-day free trial to test reminders, campaigns, refill workflows, and inbox operations before upgrading.
