What can vacation rentals do with SMS?
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You can confirm bookings, send check-in details, share directions, request reviews, promote return stays, and answer quick questions. SMS creates a seamless guest experience and encourages loyalty.
How quickly do guests respond to texts?
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Most texts are read within minutes, ensuring important details like access codes, check-in times, and checkout reminders are never missed.
Can we use our existing rental number?
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Yes. You can text-enable your property’s main line so guests can call or text the same number. Messages can be routed to hosts or managers automatically.
How do after-hours auto-replies work?
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When guests reach out late at night, an auto-reply confirms receipt, requests details such as reservation ID, and informs them when they’ll receive a follow-up.
Can we segment messages and track results?
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Yes. Segment by guest type, property booked, or stay history. Track redemptions, reviews, and repeat bookings to measure ROI.
Does this integrate with booking or property management systems?
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Textellent integrates with booking platforms, CRMs, and property management tools, syncing reservations, guest data, and communications automatically.
What about compliance and opt-in or opt-out?
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Guests opt in during booking or through QR codes and keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are managed automatically for compliance.
Can we try Textellent for free?
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Yes. Vacation rental owners and managers can start with a 14-day free trial to test SMS campaigns, check-in reminders, and communication flows before upgrading.
