What can universities do with SMS?
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Universities can send admissions notifications, event reminders, financial aid deadlines, housing updates, emergency alerts, and alumni engagement campaigns. SMS keeps communication clear and immediate.
How quickly do students respond to texts?
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Most texts are read within minutes, making SMS an ideal way to deliver time-sensitive updates like class cancellations, exam schedules, or payment reminders.
Can we use our existing university number?
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Yes. You can text-enable your institution’s main line so students, parents, and alumni can call or text the same number. Messages can be routed to the right department automatically.
How do after-hours auto-replies work?
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Auto-replies acknowledge messages sent after hours, collect details such as student name or ID, and provide information on when staff will respond.
Can we segment messages and track results?
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Yes. Segment by program, department, student year, or alumni status. Track replies, registrations, donations, and attendance to measure campaign effectiveness.
Does this integrate with SIS or CRM systems?
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Textellent integrates with CRMs, SIS, and other university systems to sync records, conversations, and communications seamlessly.
What about compliance and opt-in or opt-out?
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Students and alumni opt in through admissions forms, campus events, or QR codes. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free?
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Yes. Universities can start with a 14-day free trial to test SMS campaigns, reminders, and workflows before upgrading.
