What can travel agencies do with SMS?
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You can confirm bookings, send reminders, share travel documents, promote packages, request reviews, and send loyalty offers. SMS helps improve service and drive repeat bookings.
How quickly do travelers respond to texts?
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Most texts are read within minutes, making SMS ideal for urgent updates like flight changes, itinerary updates, or last-minute promotions.
Can we use our existing agency number?
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Yes. You can text-enable your main number so clients can call or text the same line. Messages can be routed to the right agent or department automatically.
How do after-hours auto-replies work?
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When clients text after hours, an auto-reply acknowledges receipt, asks for details like travel dates or destination, and informs them when to expect follow-up.
Can we segment messages and track results?
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Yes. Segment by destination, booking type, or traveler profile. Track redemptions, bookings, and ROI from campaigns.
Does this integrate with our CRM or booking software?
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Textellent integrates with CRMs and travel booking systems to sync customer records, itineraries, and communication history.
What about compliance and opt-in or opt-out?
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Clients opt in via forms, QR codes, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically to ensure compliance.
Can we try Textellent for free?
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Yes. Travel agencies can start with a 14-day free trial to test SMS reminders, campaigns, and booking workflows before upgrading.
