What can tour operators do with SMS?
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You can confirm bookings, send itinerary details, share reminders, request reviews, promote new tours, and send loyalty offers. SMS helps boost bookings and build long-term clients.
How quickly do travelers respond to texts?
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Most texts are read within minutes, which makes SMS ideal for time-sensitive updates like departure times, cancellations, or last-minute offers.
Can we use our existing business number?
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Yes. You can text-enable your tour company’s number so clients can call or text the same line. Messages can be routed to the right guide or staff member.
How do after-hours auto-replies work?
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Auto-replies confirm receipt when your office is closed, collect details like trip dates or group size, and explain when to expect a response.
Can we segment messages and track results?
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Yes. Segment by tour type, destination, or customer history. Track replies, bookings, and redemptions to measure ROI.
Does this integrate with CRM or booking software?
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Textellent integrates with CRMs and booking platforms to sync customer records, itineraries, and communications seamlessly.
What about compliance and opt-in or opt-out?
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Clients opt in via forms, QR codes, or keywords. Each SMS contains opt-out instructions, and STOP and HELP commands are handled automatically for compliance.
Can we try Textellent for free?
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Yes. Tour operators can start with a 14-day free trial to test SMS reminders, promotions, and booking workflows before upgrading.
