What can spas do with SMS?
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You can confirm bookings, send reminders, notify clients of cancellations, promote packages, request reviews, and share loyalty rewards. SMS makes communication seamless and keeps clients returning.
How quickly do clients respond to texts?
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Texts are typically read within minutes, ensuring promotions and reminders are delivered effectively. This helps reduce no-shows and improves booking rates.
Can we use our existing spa number?
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Yes. You can text-enable your spa’s main number so clients call or text the same line. Routing ensures messages reach the correct staff member without exposing personal numbers.
How do after-hours auto-replies work?
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When the spa is closed, an auto-reply instantly confirms receipt of the message, collects basic details like service type or preferred date, and tells the client when to expect follow-up.
Can we segment messages and track results?
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Yes. Segment by service type, membership tier, or visit history. Track responses, redemptions, and appointments to measure ROI on campaigns.
Does this integrate with our booking software or POS?
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Textellent integrates with booking systems, CRMs, and POS platforms to sync appointments, payments, and communication records automatically.
What about compliance and opt-in or opt-out?
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Clients can opt in via forms, QR codes, or keywords. Every SMS includes opt-out instructions, and STOP and HELP commands are managed automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Spas can start with a 14-day free trial to test SMS reminders, promotions, and client workflows before upgrading.
