What can salons do with SMS?
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You can confirm appointments, send reminders, share promotions, notify clients about cancellations, request reviews, and promote loyalty programs. SMS helps reduce no-shows and increase repeat visits.
How quickly do clients respond to texts?
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Most texts are read within minutes, ensuring that reminders and promotions are seen right away. This improves attendance and boosts response rates compared to email or phone calls.
Can we use our existing salon number?
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Yes. You can text-enable your salon’s main line so clients can text or call the same number. Messages can be routed to the right stylist or receptionist automatically.
How do after-hours auto-replies work?
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When your salon is closed, an auto-reply instantly acknowledges the message. It can ask for service type, preferred time, or stylist, and inform the client when to expect a follow-up.
Can we segment messages and track results?
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Yes. Segment by service type, visit frequency, or loyalty level. Track redemptions, bookings, and responses to measure ROI from campaigns.
Does this integrate with our booking software or POS?
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Textellent integrates with booking platforms, CRMs, and POS systems to sync appointments, payments, and communication records seamlessly.
What about compliance and opt-in or opt-out?
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Clients opt in through booking forms, keywords, or QR codes. Each SMS contains opt-out instructions, and STOP and HELP requests are processed automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Salons can start with a 14-day free trial to test reminders, campaigns, and booking workflows before upgrading.
