Skip to main content

SMS Marketing for Review Requests

Use two-way SMS to request feedback, collect reviews, and boost online reputation with automated campaigns.
Start your free trial
Get a Demo

Built for Review Requests

  • Send personalized review requests immediately after purchases or appointments

  • Automate follow-ups for non-responders and thank-you messages for completed reviews

  • Segment by service type, purchase category, or customer group to deliver relevant requests

  • Connect CRM, POS, or ecommerce systems so reviews and communication stay aligned

Launch SMS That Customers Actually Read

Reviews drive trust and influence new buyers. SMS ensures review requests are delivered instantly, making it easy for customers to share feedback and grow your reputation.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

88%

of consumers trust online reviews as much as personal recommendations

From our Blog

Latest Insights

View All Articles
Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

Learn more

Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

Learn more

Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

Learn more

Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

Learn more

AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

Learn more

Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

Learn more

Turn Texts Into More Reviews and a Stronger Reputation

Get a Demo
Start Free Trial

FAQs About SMS Marketing for Review Requests

How can SMS be used for review requests? −
You can send quick review links after purchases or appointments, follow up with reminders, and thank customers for their feedback to strengthen loyalty.
How quickly do customers respond to review requests via SMS? +
Most texts are read within minutes, giving businesses a faster way to gather reviews compared to email.
Can we use our existing business number? +
Yes. You can text-enable your business line so review requests come from the same trusted number your customers already use.
How do after-hours auto-replies work? +
Auto-replies confirm review-related texts sent after hours, provide direct links to leave feedback, and set expectations for next steps.
Can we segment review requests and track results? +
Yes. Segment by product, service type, or customer group. Track responses, review completions, and overall campaign ROI.
Does this integrate with CRM or review platforms? +
Textellent integrates with CRMs, POS, and ecommerce platforms, syncing customer data and reviews seamlessly.
What about compliance and opt-in or opt-out? +
Customers opt in during checkout, loyalty programs, or sign-ups. Each SMS contains opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free? +
Yes. Businesses can start with a 14-day free trial to test review request campaigns, reminders, and workflows before upgrading.

Want more conversions from text?

Enter your email, and we'll send tips, templates, and examples you can use immediately.