How can SMS be used for reservation confirmations?
−
You can confirm dining, hotel, event, or service reservations, send reminders, provide cancellation options, and follow up with thank-you notes.
How fast do customers see reservation confirmations by SMS?
+
Most texts are read within minutes, ensuring customers feel confident their reservation is secure.
Can we use our existing business number?
+
Yes. You can text-enable your current number so confirmations and updates come from the same trusted line.
How do after-hours auto-replies work?
+
Auto-replies confirm booking requests received after hours, collect reservation details, and set expectations for when the request will be processed.
Can we segment messages and track results?
+
Yes. Segment by reservation type, customer profile, or location. Track confirmations, reschedules, and cancellations to measure effectiveness.
Does this integrate with CRM or scheduling systems?
+
Textellent integrates with CRMs, POS, and scheduling platforms to sync reservations, customer data, and communication automatically.
What about compliance and opt-in or opt-out?
+
Customers opt in during booking or sign-ups. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free?
+
Yes. Businesses can start with a 14-day free trial to test reservation confirmations, reminders, and workflows before upgrading.
