What can we do with SMS as a property manager?
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You can remind tenants about rent due dates, send lease renewal notices, confirm maintenance appointments, share community updates, and notify prospects of new vacancies. SMS makes communication fast and reduces missed deadlines or lost leads.
How quickly do tenants and prospects respond to texts?
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Most texts are read within minutes, which ensures urgent updates like maintenance schedules or payment reminders are seen right away. Faster responses mean fewer late fees and better tenant satisfaction.
Can we use our existing office number?
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Yes. You can text-enable your main office line so tenants and prospects use the same number for calls and texts. Routing ensures messages reach the right manager or department.
How do after-hours auto-replies work?
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When offices are closed, an auto-reply immediately acknowledges messages, requests details like unit number or maintenance issue, and tells the sender when to expect follow-up.
Can we segment messages and track results?
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Yes. Segment tenants by property, lease stage, or location, and track responses to measure payment timeliness, renewal confirmations, and vacancy interest.
Does this integrate with our property management system?
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Integrations and API allow Textellent to sync tenant records, lease data, and communication history with your property management software and CRM.
What about compliance and opt-in or opt-out?
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Tenants and prospects can opt in through forms, applications, or keywords. Every message includes opt-out instructions, and STOP and HELP requests are handled automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Property managers can start with a 14-day trial to test reminders, renewals, and communication flows before upgrading.
