How can SMS be used for order confirmations?
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You can send immediate purchase confirmations, payment receipts, tracking information, and thank-you notes. SMS keeps customers informed and reduces confusion.
How fast do customers receive SMS confirmations?
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Most texts are read within minutes, giving customers instant peace of mind after placing an order.
Can we use our existing business number?
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Yes. You can text-enable your current number so confirmations and updates come from the same line customers already trust.
How do after-hours auto-replies work?
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Auto-replies confirm receipt of inquiries after hours, request order ID or details, and provide updates on when a response will follow.
Can we segment messages and track results?
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Yes. Segment by order type, product, or customer history. Track replies, cancellations, and delivery confirmations to measure performance.
Does this integrate with CRM or ecommerce platforms?
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Textellent integrates with CRMs, POS, and ecommerce systems to sync customer records, order data, and communication automatically.
What about compliance and opt-in or opt-out?
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Customers opt in during checkout, sign-ups, or QR codes. Each SMS contains opt-out instructions, and STOP and HELP requests are handled automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Businesses can start with a 14-day free trial to test order confirmations, updates, and automated workflows before upgrading.
