What can optometrists do with SMS?
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You can confirm appointments, send reminders, notify patients about prescription refills, promote eyewear sales, and request reviews. SMS helps reduce missed visits and keeps patients engaged.
How quickly do patients respond to texts?
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Most texts are read within minutes, ensuring time-sensitive messages like appointment confirmations or refill reminders are delivered effectively.
Can we use our existing office number?
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Yes. You can text-enable your office line so patients can call or text the same number. Routing ensures messages go to the right staff member automatically.
How do after-hours auto-replies work?
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Auto-replies confirm receipt when your office is closed, collect details like prescription needs or appointment requests, and inform patients when to expect follow-up.
Can we segment messages and track results?
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Yes. Segment by prescription type, appointment frequency, or purchase history. Track responses, appointment confirmations, and campaign ROI.
Does this integrate with our EHR or practice management system?
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Textellent integrates with EHRs, CRMs, and practice management tools to sync patient records, prescriptions, and communications seamlessly.
What about compliance and opt-in or opt-out?
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Patients opt in through forms, QR codes, or keywords. Every SMS includes opt-out instructions, and STOP and HELP requests are processed automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Optometrists can start with a 14-day free trial to test SMS reminders, campaigns, and communication workflows before upgrading.
