What can online stores do with SMS?
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You can recover carts, confirm and ship orders, run flash sales, promote new arrivals, request reviews, and answer quick support questions. SMS keeps customers engaged and boosts retention.
How quickly do customers respond to texts?
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Most texts are read within minutes, so cart recovery nudges, shipping alerts, and promotions are seen right away, improving sales and satisfaction.
Can we use our existing store number?
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Yes. You can text-enable your store’s main line so customers can text or call the same number. Messages can be routed to sales, support, or fulfillment as needed.
How do after-hours auto-replies work?
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Auto-replies confirm receipt when you are closed, capture details like order number or issue, and let the customer know when they will hear back.
Can we segment messages and track results?
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Yes. Segment by purchase history, browsing behavior, or customer type. Track redemptions, conversions, and campaign ROI with unique codes and reporting.
Does this integrate with e-commerce platforms?
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Textellent integrates with major ecommerce platforms and CRMs, syncing contacts, orders, and conversations automatically.
What about compliance and opt-in or opt-out?
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Customers opt in via forms, checkout, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically to ensure compliance.
Can we try Textellent for free?
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Yes. Online stores can start with a 14-day free trial to test campaigns, recovery sequences, and support messaging before upgrading.
