What can logistics companies do with SMS?
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You can confirm deliveries, send driver updates, notify clients of delays, request feedback, and promote additional services. SMS improves communication across the supply chain.
How quickly do customers respond to texts?
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Most texts are read within minutes, making SMS the best way to ensure customers see real-time delivery updates and important notifications.
Can we use our existing company number?
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Yes. You can text-enable your logistics company’s main number so customers and drivers can text or call the same line. Messages can be routed to dispatch or support teams automatically.
How do after-hours auto-replies work?
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Auto-replies confirm receipt of messages outside working hours, request shipment or tracking details, and inform senders when staff will respond.
Can we segment messages and track results?
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Yes. Segment by shipment type, route, or customer profile. Track responses, confirmations, and feedback to measure performance.
Does this integrate with TMS or CRM systems?
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Textellent integrates with TMS, CRM, and dispatch tools to sync shipment records, customer data, and communication seamlessly.
What about compliance and opt-in or opt-out?
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Customers opt in through booking, QR codes, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free?
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Yes. Logistics companies can start with a 14-day free trial to test SMS notifications, campaigns, and workflows before upgrading.
