What can legal services do with SMS?
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You can confirm consultations, send appointment reminders, notify clients of case updates, request documents, follow up on payments, and answer simple questions quickly. SMS keeps clients informed and reduces missed deadlines.
How quickly do clients respond to texts?
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Most texts are read within minutes. This speed ensures critical updates, such as court dates or document requests, are seen right away, reducing the risk of missed actions.
Can we use our existing office number?
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Yes. You can text-enable your main office line so clients can call or text the same number. Messages can be routed to attorneys, paralegals, or staff as needed.
How do after-hours auto-replies work?
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When the office is closed, an auto-reply confirms receipt, requests basic client information, and explains when someone will respond. This reduces uncertainty and shows clients their concerns are noted.
Can we segment messages and track results?
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Yes. Segment by case type, practice area, or client stage. Track engagement, confirmations, and replies to measure the effectiveness and ROI of your communication.
Does this integrate with our CRM or case management software?
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Textellent integrates with CRMs and legal case management platforms, syncing contacts, matters, and communication history for a unified client record.
What about compliance and opt-in or opt-out?
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Clients opt in through forms, keywords, or QR codes. Every message includes opt-out instructions, and STOP and HELP requests are automatically managed to maintain compliance.
Can we try Textellent for free?
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Yes. Legal service providers can start with a 14-day trial to test appointment reminders, case updates, and client communication flows before upgrading.
