What can gyms do with SMS?
−
You can send class reminders, promote membership specials, confirm training sessions, follow up with leads, request reviews, and share health and fitness tips. SMS helps boost attendance and retention.
How quickly do members respond to texts?
+
Texts are usually read within minutes, making them ideal for last-minute class updates, cancellations, or limited-time promotions.
Can we use our existing gym number?
+
Yes. You can text-enable your gym’s main line so members can call or text the same number. Routing ensures the right trainer or staff member receives the message.
How do after-hours auto-replies work?
+
When members reach out after hours, an auto-reply confirms receipt, asks about membership type or class interest, and informs them when to expect follow-up.
Can we segment messages and track results?
+
Yes. Segment by membership type, attendance frequency, class preferences, or referral source. Track redemptions, renewals, and sign-ups to measure ROI.
Does this integrate with our CRM or scheduling software?
+
Textellent integrates with CRMs, POS systems, and scheduling tools to sync member data, classes, and communication history.
What about compliance and opt-in or opt-out?
+
Members opt in via forms, QR codes, or keywords. Each message includes opt-out instructions, and STOP and HELP requests are automatically processed to maintain compliance.
Can we try Textellent for free?
+
Yes. Gyms can start with a 14-day free trial to test SMS reminders, promotions, and campaigns before upgrading.
