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SMS Marketing for Flight Updates

Use two-way SMS to share flight details, delays, cancellations, and gate changes instantly with automated updates.
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Built for Flight Updates

  • Send booking confirmations, gate information, and boarding reminders directly from your airline’s number

  • Automate alerts for delays, cancellations, and rebooking options to keep passengers informed

  • Segment by flight number, loyalty status, or route to deliver accurate and personalized updates

  • Connect CRM, booking, or flight management systems so passenger data and communication stay in sync

Launch SMS That Passengers Actually Read

Flight updates are time-sensitive and critical. SMS ensures passengers get real-time notifications about changes, reducing confusion and improving the travel experience.

98%

of texts are read immediately

95%

of texts are read within 3 minutes

70%

of travelers prefer flight updates by text over email or phone

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Turn Texts Into On-Time Passengers and Better Travel Experiences

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FAQs About SMS Marketing for Flight Updates

How can SMS help with flight updates? −
You can notify passengers of delays, cancellations, gate changes, and boarding times. SMS ensures they have the latest details in real time.
How quickly do passengers see SMS flight updates? +
Most texts are read within minutes, making SMS the most reliable way to share time-sensitive flight information.
Can we use our existing airline number? +
Yes. You can text-enable your airline’s number so passengers recognize the sender and trust the updates.
How do after-hours auto-replies work? +
Auto-replies confirm passenger inquiries after hours, provide status links, and set expectations for next available agent support.
Can we segment passengers and track results? +
Yes. Segment by flight number, route, or loyalty program. Track responses, rebookings, and satisfaction scores.
Does this integrate with flight or booking systems? +
Textellent integrates with flight management systems, CRMs, and booking engines to sync data, records, and communication seamlessly.
What about compliance and opt-in or opt-out? +
Passengers opt in during booking, check-in, or loyalty program enrollment. Each SMS includes opt-out instructions, and STOP and HELP requests are handled automatically for compliance.
Can we try Textellent for free? +
Yes. Airlines can start with a 14-day free trial to test flight updates, alerts, and rebooking workflows before upgrading.

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