What can ecommerce businesses do with SMS?
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You can recover abandoned carts, send shipping and order updates, run flash sale campaigns, reward loyal customers, request reviews, and handle support questions quickly. SMS boosts conversions and retention.
How quickly do customers respond to texts?
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Texts are typically read within minutes, which means abandoned cart nudges and flash sale alerts get seen right away. This speed helps capture revenue that would otherwise be lost.
Can we use our existing store number?
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Yes. You can text-enable your existing number so customers use the same line for calls and texts. Messages can be routed to support, marketing, or fulfillment teams as needed.
How do after-hours auto-replies work?
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When customers text after hours, an auto-reply instantly acknowledges the message, requests details like order number, and informs them when they will receive a reply.
Can we segment messages and track results?
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Yes. Segment by purchase history, product category, or customer lifecycle. Track redemptions, clicks, and conversions to measure campaign ROI.
Does this integrate with ecommerce platforms?
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Textellent integrates with major ecommerce platforms, syncing customer data, order history, and communication for a seamless experience.
What about compliance and opt-in or opt-out?
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Customers opt in through website forms, checkout, or keywords. Each SMS includes opt-out instructions, and STOP and HELP commands are handled automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Ecommerce businesses can start with a 14-day free trial to test campaigns, cart recovery, and support messaging before upgrading.
