What can dental offices do with SMS?
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You can confirm and remind patients about appointments, send follow-ups after treatments, promote check-up reminders, request reviews, and share special offers. SMS helps reduce no-shows and keeps patients engaged.
How quickly do patients respond to texts?
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Most texts are read within minutes, ensuring that reminders, updates, and follow-ups are seen promptly. This helps maintain full schedules and improves patient care.
Can we use our existing practice number?
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Yes. You can text-enable your office line so patients can text or call the same number. Messages can be routed to the right provider or staff member.
How do after-hours auto-replies work?
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When your office is closed, an auto-reply instantly confirms receipt, asks for patient details like name or reason for visit, and lets them know when they’ll receive a response.
Can we segment messages and track results?
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Yes. Segment by treatment type, visit frequency, or patient group. Track confirmations, follow-ups, and campaign ROI to measure success.
Does this integrate with our practice management system?
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Textellent integrates with dental practice management platforms and CRMs, syncing appointments, reminders, and communication history.
What about compliance and opt-in or opt-out?
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Patients opt in via intake forms, QR codes, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free?
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Yes. Dental offices can start with a 14-day free trial to test SMS reminders, campaigns, and follow-up workflows before upgrading.
