What can delivery services do with SMS?
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You can confirm orders, send real-time delivery updates, share promotions, request reviews, and provide rescheduling options. SMS keeps customers informed and reduces failed deliveries.
How quickly do customers respond to texts?
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Most texts are read within minutes, making SMS ideal for time-sensitive updates like driver arrivals, rescheduling, or order confirmations.
Can we use our existing delivery number?
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Yes. You can text-enable your business line so customers can text or call the same number. Messages can be routed to dispatch, drivers, or customer service automatically.
How do after-hours auto-replies work?
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When messages come in after hours, auto-replies confirm receipt, collect details such as order ID or delivery address, and inform customers when to expect follow-up.
Can we segment messages and track results?
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Yes. Segment by delivery type, frequency, or customer profile. Track confirmations, reschedules, and customer satisfaction scores to measure performance.
Does this integrate with dispatch or POS systems?
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Textellent integrates with dispatch platforms, CRMs, and POS systems, syncing orders, customer records, and communication automatically.
What about compliance and opt-in or opt-out?
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Customers opt in during checkout, loyalty sign-ups, or QR codes. Each SMS contains opt-out instructions, and STOP and HELP commands are processed automatically for compliance.
Can we try Textellent for free?
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Yes. Delivery services can start with a 14-day free trial to test SMS updates, campaigns, and communication workflows before upgrading.
