What can businesses do with SMS delivery notifications?
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You can confirm orders, provide real-time shipment updates, notify customers of delays, and confirm completed deliveries to keep customers informed.
How quickly do customers see SMS delivery updates?
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Most texts are read within minutes, making SMS the most effective way to communicate delivery progress and reduce failed attempts.
Can we use our existing business number?
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Yes. You can text-enable your existing number so customers can receive notifications and reply with questions using the same line.
How do after-hours auto-replies work?
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Auto-replies confirm receipt of customer messages outside business hours, request order or tracking details, and set expectations for when staff will follow up.
Can we segment notifications and track results?
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Yes. Segment by delivery type, customer profile, or order frequency. Track responses, reschedules, and confirmations to measure performance.
Does this integrate with CRM or dispatch systems?
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Textellent integrates with CRMs, POS, and dispatch platforms so customer records, orders, and communication stay in sync.
What about compliance and opt-in or opt-out?
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Customers opt in during checkout, loyalty programs, or QR codes. Each SMS contains opt-out instructions, and STOP and HELP requests are processed automatically to maintain compliance.
Can we try Textellent for free?
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Yes. Businesses can start with a 14-day free trial to test delivery notifications, reminders, and workflows before upgrading.
