What can colleges do with SMS?
−
Colleges can send admissions updates, financial aid reminders, class notifications, event promotions, and campus alerts. SMS keeps students engaged and on track.
How quickly do students respond to texts?
+
Most texts are read within minutes, making SMS the fastest way to ensure students see urgent updates like registration deadlines or class cancellations.
Can we use our existing college number?
+
Yes. You can text-enable the main line so students can text or call the same number. Messages can be routed to admissions, financial aid, or student services as needed.
How do after-hours auto-replies work?
+
Auto-replies acknowledge inquiries received after hours, request details like student ID or topic, and let students know when staff will follow up.
Can we segment messages and track results?
+
Yes. Segment by department, class year, or student type (prospective, current, alumni). Track replies, registrations, and event participation to measure success.
Does this integrate with SIS or CRM systems?
+
Textellent integrates with CRMs, SIS, and scheduling platforms, syncing records, communications, and student engagement automatically.
What about compliance and opt-in or opt-out?
+
Students opt in through admissions forms, events, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically to maintain compliance.
Can we try Textellent for free?
+
Yes. Colleges can start with a 14-day free trial to test SMS campaigns, reminders, and student communication before upgrading.
