What can call centers do with SMS?
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You can confirm appointments, send reminders, provide updates, deliver promotions, run satisfaction surveys, and answer common customer questions quickly.
How quickly do customers respond to texts?
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Most texts are read within minutes, making SMS far more effective than missed calls or emails for urgent communication.
Can we use our existing call center number?
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Yes. You can text-enable your existing number so customers can call or text the same line. Messages can be routed to the right department or agent automatically.
How do after-hours auto-replies work?
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Auto-replies confirm messages received outside business hours, collect customer details, and set expectations for when an agent will respond.
Can we segment messages and track results?
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Yes. Segment by customer type, issue, or campaign. Track replies, survey completions, and appointment confirmations to measure performance.
Does this integrate with CRM or ticketing systems?
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Textellent integrates with CRMs, ticketing platforms, and support tools, syncing customer data, conversations, and history seamlessly.
What about compliance and opt-in or opt-out?
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Customers opt in via calls, forms, or keywords. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free?
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Yes. Call centers can start with a 14-day free trial to test SMS campaigns, surveys, and workflows before upgrading.
