What can businesses do with SMS booking confirmations?
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You can confirm reservations, appointments, and event tickets, follow up with reminders, provide reschedule options, and send thank-you messages.
How quickly do customers see booking confirmations by SMS?
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Most texts are read within minutes, giving customers instant reassurance that their booking is complete.
Can we use our existing business number?
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Yes. You can text-enable your existing line so confirmations and customer replies come from the same number they already know.
How do after-hours auto-replies work?
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If customers book outside of business hours, auto-replies confirm the request, gather basic details, and let them know when staff will follow up.
Can we segment messages and track results?
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Yes. Segment by booking type, service category, or customer profile. Track confirmations, reschedules, and customer responses to measure ROI.
Does this integrate with CRM or scheduling systems?
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Textellent integrates with CRMs, POS, and scheduling platforms to sync booking details, customer data, and conversations automatically.
What about compliance and opt-in or opt-out?
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Customers opt in through booking forms, keywords, or QR codes. Each SMS includes opt-out instructions, and STOP and HELP requests are processed automatically for compliance.
Can we try Textellent for free?
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Yes. Businesses can start with a 14-day free trial to test booking confirmations, reminders, and workflows before upgrading.
