What can we do with SMS for automotive?
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Confirm test drives, schedule and remind service, promote inventory and seasonal offers, share “vehicle ready” updates, and request reviews. You can also handle quick two-way questions (pricing, availability, trade-in info) without phone tag. Everything stays in one shared inbox so Sales, Service, and Parts can collaborate.
How fast will customers see and respond to texts?
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Most texts are read within minutes, which helps you lock in appointments and reduce lead drop-off. Fast acknowledgments and reminder sequences keep buyers engaged through each step of the sales or service journey.
Can we use our existing dealership number?
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Yes. You can text-enable your main number so customers call or text the same line. Routing rules let you direct messages to the right team (e.g., Sales vs. Service) without exposing personal numbers.
How do after-hours auto-replies work?
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Set a schedule and a message that instantly confirms receipt when you’re closed. The reply can collect key details (vehicle of interest, preferred time, plate/VIN for service) and tell the customer when a team member will follow up.
Can we segment messages and track results?
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Yes, build lists by buying stage, model interest, last service date, location, or campaign source. Use unique codes and link tracking to see redemptions, replies, booked appointments, and revenue influenced.
Does this integrate with our CRM/DMS and website?
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Integrations and API let you sync contacts, vehicles, and conversation history with your CRM/DMS, and connect website forms so new inquiries trigger texts immediately. That way, every lead and service customer stays in one system of record.
What about compliance and opt-in/opt-out?
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Capture explicit consent with keywords, web forms, or QR codes, and include opt-out language in messages. Built-in tools manage STOP/HELP keywords and subscription status automatically to support best-practice compliance.
Can we try Textellent for free?
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Yes. You can start with a 14-day trial to test campaigns, reminders, and inbox workflows with your team before upgrading.
