What can we do with SMS at an auto repair shop?
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Confirm appointments, send estimates, and get quick approvals, notify when a vehicle is ready, share service recommendations, request reviews, and promote seasonal specials. You can also handle pricing, parts availability, and turnaround questions without calls.
How quickly do customers see and respond to texts?
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Most texts are seen within minutes. That speed helps secure approvals quickly and lowers missed appointments. Automated acknowledgments and reminder sequences keep customers engaged through drop-off, repair, and pickup.
Can we use our existing shop number?
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Yes. You can text-enable your main line so customers use the same number for calls and texts. Routing rules direct messages to the right team without exposing personal numbers.
How do after-hours auto-replies work?
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When your shop is closed, an auto-reply confirms receipt immediately. It can request details like vehicle make and model, plate or VIN, and preferred time, then inform the customer when to expect a response.
Can we segment messages and track results?
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Yes. Segment by vehicle type, mileage band, last service date, or campaign source. Use unique codes and tracked links to measure replies, approvals, booked appointments, revenue influenced, and coupon redemptions.
Does this integrate with our CRM or shop software?
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Textellent integrates with CRMs and shop management systems so contacts, vehicles, appointments, and conversations stay connected. Web-form inquiries can also trigger texts instantly.
What about compliance and opt-in or opt-out?
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Collect consent via keywords, web forms, and QR codes, and include opt-out language in messages. STOP and HELP commands are processed automatically to maintain opt-in compliance best practices.
Can we try Textellent for free?
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Yes. Start with a 14-day free trial to test campaigns, reminders, approvals, and inbox workflows before upgrading.
