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Review Management Text Messaging Software

Boost your online reputation by collecting more positive reviews through automated text campaigns. Textellent streamlines feedback requests, sends perfectly timed follow-ups after customer interactions, and helps you respond to reviews quickly. Build trust and credibility with authentic testimonials gathered through conversational messaging.
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Unlock Better Reviews With Targeted Texts

Unlock better reviews with targeted texts that optimize how and when customers are invited to share feedback. Text messages are read by 98% of recipients within minutes, and replies arrive up to 10x faster than email.

Use automated timing and smart prompts to boost response rates so your business consistently captures more 5 star reviews where they matter most.

Transform Review Replies With Targeted Text Messaging

Accelerate your reputation growth by connecting with customers through personalized text campaigns that generate authentic feedback at scale. Strategic messaging transforms satisfied clients into vocal advocates who post glowing testimonials across Google, Yelp, and Facebook.Intelligent automation delivers review requests at peak engagement moments while filtering unhappy customers to private channels. Watch your star ratings climb as you capture 3x more positive reviews than competitors still relying on outdated methods.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Effortless Review Management With Texts

Streamline customer feedback collection through intelligent SMS outreach that coordinates review requests with precision. Mobile messaging creates direct pathways to satisfied buyers, enabling your team to gather testimonials without manual follow up or complicated workflows.

Advanced platforms handle scheduling, personalization, and response tracking so you focus on delivering exceptional service while the system builds your online presence naturally.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Turn Texts Into More Reviews and Stronger Reputation

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FAQs About Review Management Text Messaging Software

How can review management text messaging software help collect customer feedback? −
Automated SMS campaigns make it simple to request reviews immediately after a purchase or service interaction. Textellent sends personalized review requests at optimal times, increasing response rates and capturing authentic customer opinions while experiences are still fresh.
What role does texting play in responding to negative reviews? +
Text messaging allows you to address concerns privately before they escalate publicly. You can reach out directly to dissatisfied customers, resolve issues quickly, and often turn negative experiences into positive outcomes that strengthen loyalty.
Can review management software route feedback to the right platforms? +
Absolutely. Textellent directs satisfied customers to your preferred review sites like Google, Yelp, or industry-specific platforms through simple text links. This targeted approach builds your online reputation where it matters most for your business.
Does text messaging increase the volume of reviews we receive? +
Yes, significantly. SMS boasts open rates above 98%, far exceeding email, which means more customers actually see your review requests. Textellent makes leaving feedback effortless with mobile-optimized links that take seconds to complete.
Can we segment customers based on their satisfaction levels? +
You can create custom workflows that identify promoters, passives, and detractors through initial text surveys. Textellent then routes each group appropriately, sending happy customers to public review sites while addressing concerns from unhappy ones privately through continued conversation.
How does Textellent help monitor and track review campaign performance? +
Built-in analytics show exactly which messages generate the most reviews, optimal sending times, and response patterns across customer segments. Real-time dashboards let you refine your approach continuously, maximizing the impact of every review request sent.

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