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Turn Omnidesk Tickets Into Text Conversations With Textellent

Omnidesk users gain automated ticket status texts, CSAT surveys, and a shared inbox for faster support.
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Resolve Omnidesk Tickets Faster With Textellent

Pair Omnidesk with Textellent to text customers ticket updates automatically, keep every reply in one shared inbox, and close tickets faster without extra tools.

Send Texts Right From Omnidesk

With Textellent Messenger, your team can text customers directly from Omnidesk without ever leaving the screen they’re already working in.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Send SMS CSAT Surveys After Omnidesk Tickets Resolve

Send an SMS CSAT survey right after a ticket is resolved in Omnidesk, capturing feedback while the experience is still fresh.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Omnidesk Integration

Does Textellent sync Omnidesk contact updates? −
Textellent integrates with Omnidesk to update contact information automatically when Omnidesk contacts change, keeping your messaging lists accurate and current.
Can Omnidesk ticket status changes trigger Textellent messages? +
Can Omnidesk ticket status changes trigger Textellent messages?
Can I segment Omnidesk contacts for targeted Textellent campaigns? +
Yes, you can segment Omnidesk contacts for targeted Textellent campaigns by using tags or integration features for precise, personalized messaging.

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