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NPS Improvement Text Messaging Software

Transform how you gather NPS feedback with intelligent two-way texting that feels natural to customers. Textellent automates survey outreach and follow-ups to elevate response rates, reduce friction, and produce actionable insights for continuous NPS improvement.
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Unlock Higher NPS With Automated Text Surveys

Customer feedback drives loyalty, but traditional surveys get ignored. Text-based NPS surveys deliver response rates up to 209% higher than email, capturing real sentiment while it’s fresh.

Automated follow-ups turn detractors into promoters by addressing concerns instantly. Track scores in real time, segment by customer journey stage, and trigger personalized responses that show you’re listening. 98% of texts get read within minutes, making sure no feedback opportunity slips away.

Transform NPS Feedback With Smarter Text Messaging

Transform NPS feedback with smarter text messaging that accelerates response and reveals why customers feel the way they do. Intelligent text flows capture nuanced comments in the moment, then automatically route insights to the right teams. Use tailored conversational prompts to uncover root causes, close the loop with targeted replies, and steadily elevate satisfaction at every interaction.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Achieve Higher NPS Scores With Targeted Texts

Your NPS program advances further with targeted text conversations that feel personal at scale. Intelligent messaging sequences gather focused feedback at key moments, highlighting exactly what elevates or erodes loyalty.

Make sure every response leads to a meaningful action by guiding teams to prioritize themes, follow up with relevant offers, and continuously refine experiences that lift your overall score.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Turn Texts Into Feedback and Higher Scores

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FAQs About NPS Improvement Text Messaging Software

How can text messaging boost NPS scores? −
Text messaging creates direct touchpoints that capture customer sentiment in real time. When you reach customers immediately after key interactions, you gather authentic feedback while the experience is still fresh. Textellent automates these surveys and tracks responses to help you identify promoters and address detractors before they churn.
What types of NPS surveys work best through SMS? +
Short, mobile optimized surveys with a single rating question followed by an optional comment field generate the highest completion rates. Text based NPS campaigns achieve response rates up to 45%, far exceeding email surveys. Textellent lets you customize survey timing, segment audiences, and trigger follow up messages based on scores received.
Can we automatically follow up with detractors who give low scores? +
Absolutely. You can set up automated workflows that immediately alert your team when someone submits a low NPS rating. Textellent triggers personalized recovery messages and routes critical feedback to the right department, turning potential losses into retention opportunities.
How does SMS timing affect NPS response quality? +
Sending surveys within 24 hours of a purchase, service call, or interaction captures the most accurate sentiment. Customers are more likely to respond when the experience is recent and relevant. Textellent schedules surveys based on customer actions, making sure every touchpoint becomes a feedback opportunity without overwhelming recipients.
Does Textellent track NPS trends over time? +
Yes. The platform aggregates scores, categorizes respondents as promoters, passives, or detractors, and visualizes trends across campaigns. You can filter by segment, location, or product to identify patterns and measure improvement. All data syncs with your CRM so leadership has full visibility into customer satisfaction metrics.
Can we close the feedback loop with promoters through text? +
Definitely. When customers give high scores, you can automatically send thank you messages, request referrals, or invite them to leave public reviews. Textellent helps you capitalize on positive sentiment by engaging promoters while their enthusiasm is strongest, turning satisfaction into advocacy and growth.

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