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Elevate Your Kustomer CRM Customer Journeys With Textellent

Textellent integration extends Kustomer CRM’s reach with automated, personalized, and compliant customer messaging across all journeys.
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Making the Most of Your Kustomer CRM Experience

With Textellent, you can automate, personalize, and manage SMS conversations at scale directly within your Kustomer CRM.

Automate Lead Follow-Ups

Automatically send personalized text follow-ups to leads from your Kustomer CRM, helping you boost engagement and conversions with less manual work.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Send Targeted SMS Campaigns

Send targeted SMS campaigns to contacts in your Kustomer CRM, using Textellent to reach the right audience and drive more responses from your existing customer data.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Kustomer CRM Integration

How are SMS replies from Textellent synced to Kustomer CRM? −
SMS replies from Textellent are automatically synced to Kustomer CRM, appearing in the relevant customer timeline for seamless conversation tracking.
Can I trigger Textellent drip campaigns from Kustomer CRM? +
You can trigger Textellent drip campaigns from Kustomer CRM if you use an integration or API connection between the two platforms.
Can I sync Textellent message analytics with Kustomer CRM? +
Textellent does not offer a direct integration to sync message analytics with Kustomer CRM as of now.
Can I update customer tags in Kustomer from Textellent messages? +
You can't update customer tags in Kustomer directly from Textellent messages unless a specific integration is set up to support this.

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