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Streamline Your Kayako Customer Service With an SMS integration

Textellent integration equips Kayako with automated, personalized, and team-centric two-way messaging for diverse customer service needs.
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Making Kayako Work Better for Your Team

With Textellent, Kayako teams can automate, personalize, and manage SMS conversations at scale for faster, more effective customer engagement.

Send SMS Updates from Tickets

Send SMS updates to customers directly from your Kayako tickets. Textellent helps you keep customers informed and engaged using your existing support resources.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Appointment Reminders

Automate appointment reminders using your Kayako customer data, so clients receive timely notifications through Textellent, reducing no-shows and improving scheduling efficiency.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Kayako Integration

How can I track SMS campaign analytics within Kayako? −
Kayako does not offer built-in SMS campaign analytics, so you must use integrated third-party SMS platforms for tracking.
How do I sync customer replies from Textellent into Kayako? +
To sync customer replies from Textellent into Kayako, use Textellent's integration or API to forward SMS responses into Kayako tickets.
Can I trigger Textellent drip campaigns from Kayako tickets? +
Kayako does not offer a direct integration to trigger Textellent drip campaigns from tickets. Manual setup or third-party tools are required.
Can I use Kayako tags to segment Textellent messages? +
Kayako tags cannot be used to segment Textellent messages because the two platforms do not have direct tag integration.

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