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Upgrade Your Intercom Engagement With an SMS integration

Integrate for robust SMS communication, automating messages, campaigns, reminders, and customer service within Intercom (Messenger) workflows.
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Ways We Support Your Intercom Messenger Experience

Textellent brings powerful business texting, automation, and shared inbox features to your Intercom Messenger, making SMS communication seamless and scalable.

Send SMS Campaigns From Messenger

Send SMS campaigns directly from your Intercom Messenger, reaching customers through Textellent to boost engagement and extend your communication beyond chat.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Lead Follow-Ups

Automate follow-up messages to leads from your Intercom Messenger using Textellent, helping you nurture prospects and increase response rates without manual effort.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Intercom (Messenger) Integration

Can I sync customer tags between Intercom and Textellent? −
You cannot directly sync customer tags between Intercom and Textellent as there is no built-in integration for tag synchronization.
Can I trigger Textellent drip campaigns from Intercom conversations? +
You can't directly trigger Textellent drip campaigns from Intercom conversations without using an integration or automation tool.
Can I sync message history between Intercom and Textellent? +
You can't directly sync message history between Intercom and Textellent. Each platform manages its own conversations and data separately.
Can I update customer contact details from Intercom to Textellent? +
You can't directly update customer contact details from Intercom Messenger to Textellent without using an integration or manual data transfer.

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