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Upgrade Your HubSpot Service Hub Customer Engagement With an SMS integration

Textellent integration empowers HubSpot Service Hub with automated, two-way texting for enhanced customer engagement, faster support, and improved follow-ups.
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Maximizing Service Hub Success With Our Solutions

With Textellent, HubSpot Service Hub users can automate, personalize, and manage business texting at scale for faster, more effective customer engagement.

Automate Service Ticket Follow-Ups

Use your existing HubSpot Service Hub tickets to trigger personalized text follow-ups with Textellent, helping you improve response rates and customer satisfaction.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Send Bulk Updates from Ticket Lists

Send personalized text updates to multiple customers at once from your HubSpot Service Hub ticket lists, saving time and improving communication with Textellent.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About HubSpot Service Hub Integration

How can I sync customer responses from Textellent to tickets? −
Sync customer responses from Textellent to HubSpot Service Hub tickets by integrating both platforms using available APIs or Zapier.
How do ticket status changes trigger Textellent SMS updates? +
When a ticket's status changes in HubSpot Service Hub, Textellent can automatically send SMS updates to customers based on configured workflows.
Can I automate SMS reminders for overdue Service Hub tickets? +
Yes, you can automate SMS reminders for overdue Service Hub tickets by integrating HubSpot with an SMS platform like Textellent.
Can I segment Service Hub contacts for targeted Textellent campaigns? +
Yes, you can segment Service Hub contacts for targeted Textellent campaigns by using tags or behavior-based criteria within the integration.

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