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Feedback Automation Text Messaging Software

Gather customer insights faster with automated feedback requests that reach people where they respond most. Textellent streamlines survey delivery, captures real-time responses, and helps you act on valuable input through intelligent text conversations that feel personal, not robotic.
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Achieve Better Feedback With Automated Text Surveys

Achieve better feedback with automated text surveys that streamline how you capture customer sentiment in real time. With 98% of texts read within minutes and replies coming 10x faster than email, your organization can quickly act on insights while experiences are fresh. Make sure every interaction is followed by timely, targeted questions that boost response rates and reveal what needs improvement.

Transform Feedback With Automated Text Messaging

Instantly connect with customers through intelligent text messaging that captures authentic feedback when it matters most. Automated surveys reach people where they already communicate, generating higher participation and honest responses that drive meaningful improvements across your business.Skip lengthy forms and delayed follow ups. Deploy targeted questions immediately after key touchpoints, collecting actionable insights that help you refine services, strengthen relationships, and stay ahead of customer expectations.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Instantly Elevate Feedback With Automated Text Flows

Transform how you gather customer opinions by sending perfectly timed text surveys that meet people in their preferred communication channel. Automated flows trigger relevant questions at critical moments, capturing genuine reactions while experiences remain vivid in customers’ minds.

Your business gains immediate access to valuable perspectives that inform smarter decisions, strengthen service quality, and build lasting loyalty through responsive engagement.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Turn Texts Into Insights and Better Experiences

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FAQs About Feedback Automation Text Messaging Software

How can feedback automation improve customer satisfaction scores? −
Automated feedback collection captures responses immediately after key interactions, when experiences are fresh in customers' minds. Textellent triggers surveys via SMS at optimal moments, boosting completion rates and gathering actionable insights that help you refine service quality continuously.
What types of feedback can we collect through text messaging? +
You can gather post-purchase reviews, service ratings, NPS scores, and open-ended comments through conversational SMS surveys. Textellent makes it simple to design custom questions that feel personal and drive higher engagement than email-based alternatives.
Can feedback requests be sent automatically after specific events? +
Absolutely. Textellent triggers feedback messages based on completed purchases, service appointments, support tickets, or any milestone you define. This eliminates manual tracking and makes sure every customer interaction generates valuable data without staff intervention.
How quickly do customers respond to text-based feedback requests? +
SMS feedback requests typically receive responses within minutes, compared to hours or days for email surveys. Textellent's conversational format feels natural and convenient, leading to completion rates that often exceed 40% versus single-digit email response rates.
Does feedback automation integrate with our existing review platforms? +
Yes. Textellent connects with major review sites, CRM systems, and analytics tools to centralize all feedback data. Positive responses can automatically route to public review platforms while concerns get flagged for immediate follow-up by your team.
Can we customize feedback questions for different customer segments? +
You can create unique survey flows for various products, services, locations, or customer types within Textellent. Segmentation allows you to ask relevant questions that generate specific insights rather than generic responses that lack actionable detail.

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