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Upgrade Your Delighted Feedback With Textellent

Automate and segment Delighted NPS/CSAT feedback requests across all customer touchpoints, boosting response rates and insights.
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Unlock More Value for Your Delighted Customers

Easily trigger Delighted NPS or CSAT surveys via Textellent’s business texting platform to boost response rates and customer engagement.

Trigger SMS Follow-Ups from NPS Responses

Send personalized SMS follow-ups to customers based on their NPS or CSAT responses in Delighted, using Textellent to drive engagement and improve feedback outcomes.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Personalize SMS Campaigns by NPS Segment

Target customers with tailored SMS messages based on their NPS or CSAT scores in Delighted, using Textellent to boost engagement and retention.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Delighted (NPS/CSAT) Integration

How can I automate follow-up texts based on CSAT scores? −
Integrate Delighted with Textellent to trigger automated follow-up texts based on CSAT scores using segmentation and workflow rules.
Can I sync updated NPS scores to Textellent contact records? +
Delighted does not offer a direct integration to sync updated NPS scores automatically to Textellent contact records at this time.
Can I trigger SMS drip campaigns from new NPS responses? +
Yes, you can trigger SMS drip campaigns from new NPS responses in Delighted by integrating with platforms like Textellent.
Can I update Textellent segments based on Delighted survey feedback? +
You can update Textellent segments using Delighted NPS or CSAT survey feedback if you connect both platforms through integrations.

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