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Grow Your Customer Journeys With Textellent and Customer.io

Integrate Textellent to power Customer.io journeys with automated, personalized, two-way SMS for enhanced engagement and conversions.
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Ways We Support Your Customer.io Success

With Textellent, you can automate, personalize, and manage SMS campaigns from Customer.io using a dedicated business texting platform built for scale.

Send Targeted SMS Campaigns

Use your Customer.io contacts to send personalized SMS campaigns with Textellent, reaching customers directly and increasing engagement beyond email.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Automate Lead Follow-Ups

Automate follow-up messages to your Customer.io contacts with Textellent, helping you nurture leads and drive more conversions through timely SMS communication.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Customer.io Integration

How do I sync opt-outs between Customer.io and Textellent? −
To sync opt-outs, make sure Customer.io and Textellent integrations update each other's opt-out status automatically through supported APIs.
How do I track SMS delivery status in Customer.io with Textellent? +
To track SMS delivery status in Customer.io with Textellent, use Textellent's integration to sync delivery reports directly into Customer.io.
Can I trigger Textellent SMS from Customer.io workflow events? +
You can trigger Textellent SMS from Customer.io workflow events by using Customer.io's webhook action to connect with Textellent's API.
Can I sync customer tags between Customer.io and Textellent? +
Customer.io does not offer a direct integration with Textellent, so customer tags cannot be automatically synced between the two platforms.

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