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Upgrade Your Canny Feedback & Engagement With an SMS integration

Textellent powers automated feedback collection, targeted engagement, and real-time communication, enhancing Canny’s user interaction and insight gathering.
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How We Support Your Success with Canny

With Canny integrated, Textellent lets you instantly act on customer feedback by automating SMS updates, reminders, and follow-ups at scale.

Trigger SMS Follow-Ups from Canny Feedback

Send SMS follow-ups to users based on feedback collected in Canny, helping you engage customers and address their needs using Textellent.

98%

of texts are read immediately

70%

of consumers want to text businesses

40%

of consumers said they have tried to text a business

Send Targeted SMS to Tagged Users

Send targeted SMS to users tagged in Canny, allowing you to deliver personalized updates or offers through Textellent and strengthen customer relationships.

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Platform Capabilities

Everything You Need to Text at Scale

A complete business texting platform — not just another messaging app.

Textellent Messenger

The Textellent Messenger is a Chrome extension that lets your team text inside the apps you already use—no code, no tab-switching. View full conversation history, reuse approved templates and media, and keep replies organized in a shared inbox.

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Integrate SMS

Textellent integrates with 800+ apps—CRMs, schedulers, forms, and payment platforms—so data flows in and texts go out at the perfect moment. Map fields once, tag contacts consistently, and keep systems in sync.

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Automations

Turn common events into automatic SMS touchpoints: new leads, appointments, payments, status changes, and more. Build simple, rules-based flows that send the right text and follow-ups without manual work.

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Franchisor Module

The Franchisor Module gives franchisors clear visibility across locations while empowering franchisees to execute consistent, on-brand texting that drives growth. Scale what works and spot where support is needed—fast.

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AI Rewriter & Translate

Instantly polish your texts and translate them into different languages, making communication faster and more accessible.

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Mobile App

Keep conversations moving on the go. The Textellent Mobile app brings your shared inbox to iOS & Android with real-time push notifications, quick-reply templates and media, conversation assignment, and full sync to your CRM—so nothing slips through when you're away from your desk.

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Get Started with Business Texting

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FAQs About Canny Integration

How does Canny sync feedback updates with Textellent messages? −
Canny does not natively sync feedback updates with Textellent messages, as there is no direct integration between the two platforms.
Can Canny trigger Textellent's automated reminders based on feedback? +
Canny does not natively trigger Textellent's automated reminders based on feedback without a custom integration or third-party automation.
Can Canny update Textellent contact segments when feedback changes? +
Canny does not directly update Textellent contact segments when feedback changes, as there is no native integration between the two platforms.
Can Canny pause Textellent campaigns when feedback is unresolved? +
Canny does not have the ability to pause Textellent campaigns when feedback is unresolved. The platforms do not directly integrate.

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